Member Services Agent

How do you want to make an impact?

Have you struggled to find purpose with your work? Are you looking to make an impact in someone’s life on a daily basis? If so, then GoHealth is where your search ends!

About GoHealth

Our mission is to improve access to healthcare in America. We are a young fast growing company with nearly two decades of insurance purchasing behavior to help re-imagine the process of matching a health insurance plan to a customers specific needs. As the Medicare market continues to grow with over 10,000 people per day turning 65, we assist our customers through the important decision-making process of selecting a Medicare plan that matches their needs with the right product and service. This is where you come in! Are you ready to grow with us?

About the role:

GoHealth new Telecare Member Services team provides support and services to clients who have purchased and enrolled in Medicare plans with GoHealth. As a Member Services agent, you will provide an outstanding experience for new clients as they adjust to their new health insurance plan and supporting our existing members as questions or issues about their plan may arise. Come join a team with a culture centered around building lasting relationships with GoHealth’s members! You will report to a Member Services Team Manager.

What is Takes to be Successful

  • Engage with existing members, delivering high-quality customer service and helping them navigate their new health insurance plan
  • Be the expert on multiple insurance healthcare plans and benefits
  • Educate members on how to use their insurance plan benefits
  • Investigate and resolve members issues and escalate in certain cases
  • Sell or cross-sell additional services to meet member needs
  • Collaborate on special projects to expanding current services provided and bring additional value to members
  • Work simultaneously with multiple systems and databases
  • Be a brand ambassador for GoHealth TeleCare team and ensure members sanctification

Desired Attributes:

  • 1+ years experience with Excel (can maintain complex spreadsheets) and PowerPoint
  • 2+ years of providing customer service and solving customer inquiries and requests
  • 1+ years of previous sales experience or member services experience
  • Provide availability with flexible schedule
  • 1+ years’ experience in sales, retention, or member services setting

Benefits and Perks

  • Work Remotely
  • Performance-based incentives
  • Paid time off
  • Medical, dental, vision, and life insurance benefits
  • Professional growth opportunities
  • Generous employee referral bonuses
  • Employee interest clubs
  • Charitable events
  • Monthly event calendars, newsletters and wellness activities
  • Birthday celebration recognition
  • GoHealth is an Equal Opportunity Employer

Job Type: Full-time

Pay: $16.00 - $18.00 per hour


  • 401(k)
  • Dental insurance
  • Health insurance
  • Paid time off
  • Vision insurance


  • 8 hour shift
  • Monday to Friday


  • High school or equivalent (Preferred)


  • Customer Service: 1 year (Preferred)

Work Location:

  • One location

Work Remotely:

  • Temporarily due to COVID-19
Salary Range
$21,000.00 - 31,000.00
per Year
Salary range estimated by
Chicago, IL 60290, US
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