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Retail Sales Associate

Position Overview :
The Retail Sales Associate (RSA) enjoys a dynamic and high energy environment. Responsibility to provide an outstanding customer experience in the retail location by assisting new and existing customers with their unique technology needs and problem solving issues. The goal of the RSA is to create an outstanding buying experience for the customer and a positive a team environment. The RSA should be able to position AT&T against the competition in the wireless industry and tailor their recommendations through right fitting the customer’s needs. As a member of a store team, they will strive toward helping the store achieve its financial and customer service goals.

Responsibilities:

  • Provides exceptional customer service to individuals visiting the store, including greeting customers, answering phones and assessing their needs.
  • Exceed monthly revenue goals through acquiring new customer accounts, maximizing existing customers’ accounts to identify revenue opportunities, and excelling in quality metrics.
  • Work with store management in opening, closing and operating the retail facility, including but not limited to cash handling, inventory count and deposits as governed by operations control standards.
  • Complete accurate paperwork and transactions according to company policies and procedures.
  • Ensure maintenance of store appearance, back room, restrooms and individual work area according to the retail store standards.
  • Assist in other tasks, duties, or projects as assigned by management.
  • Assist customers with service activations, changes and bill payments, responding to billing inquire equipment replacement, selling accessories and processing price plan changes and upgrades.
  • Assist in maintaining store appearance, inventory counts and merchandising standards.

Position Requirements
Job Requirements:

  • At least 6 months experience in retail or another environment with a strong customer focus.
  • Professional, energetic and positive attitude.
  • Ability to analyze results, plan for the future, make good decisions, and take responsibility
  • Excellent written and verbal/interpersonal communications skills
  • Flexible scheduling availability; reliable transportation.
  • Working knowledge of cellular/paging/PCS/advanced wireless communication preferred.
  • Bilingual in Spanish as well as English preferred.

Job Type: Full-time

Language:

  • Spanish (Required)
Posted
11/06/2021
Salary Range
$29,000.00 - 54,000.00
per Year
Salary range estimated by
Location
Chicago, IL 60632, US