Customer Service Representative

***You will not be considered if you do not include a customized cover letter or statement of intent as to why you are applying for this job***

Full-time Customer Service Representative wanted at a small Sustainability Consulting firm. The Representative will be responsible for working as part of a greater customer service team answering waste and recycling related client service requests and resolving issues.

Duties Include:
* Answering a high volume of incoming emails and calls from clients and vendors around the nation.
* Maintaining client and vendor records by updating account information.
* Resolving service account issues by clarifying customer complaints; determining the cause of the problem; selecting and explaining the best solution to resolve the problem; expediting correction or adjustment; following up to ensure resolution.
* Communicating client issues effectively to the appropriate consultant for follow up if necessary.
* Contributing to team efforts by accomplishing related tasks as needed.
* Position may require answering a small volume of evening and weekend work related service calls.

Skills/Qualifications:
* Candidate must have excellent interpersonal communication skills.
* Must be highly adaptable and possess the ability and willingness to learn new skills quickly in a fast-paced and highly evolving industry.
* Must be professional, timely and accurate in communication (verbal and written).
* Must be detail oriented and organized.
* Must be a team player with the ability to work closely with others, while simultaneously handling independent tasks as assigned.
* Previous experience in telephone customer service preferred.
* Must be proficient in MS Office Suite.

Please submit a cover letter AND a resume. Please be specific to the position in your cover letter and indicate why you are interested in this position with Great Forest. Applicants that do not submit a cover letter tailored to this position will not be considered.

Experience:

  • Customer Service: 1 year (Required)

Location:

  • New York, NY 10035 (Required)
Company
Great Forest
Posted
11/06/2021
Salary Range
$26,000.00 - 37,000.00
per Year
Salary range estimated by
Location
New York, NY 10035, US
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