Billing Manager

At Infinity Consulting Solutions (ICS), we pride ourselves in getting to know our candidate further than the bullet points on their resume. We want to know what your long-term goals and ambitions are to make sure we help you make long term career moves. ICS has excelled in creating strong relationships with top performing companies in the Chicago market which has opened many doors for driven professionals like you for many years.

The Billing Supervisor is responsible for supervising a team of billers in the day-to-day administration of the billing function. The individual needs to possess strong knowledge of all aspects of the billing process. This position is a key liaison between Division Operations and Finance and Accounting functions and will partner with both business functions.

Essential Duties and Responsibilities:

  • Directly supervise one or more billers to deliver excellent support for internal and external customers to ensure timely, accurate, and efficient processing of invoices.
  • Provide leadership and training to less experienced staff and work closely with staff to ensure all deadlines are met.
  • Serve as a technical resource for staff.
  • Supervise all internal processes and procedures related to the centralized billing process.
  • Lead, coach, develop, evaluate and monitor both the local and offshore billing teams including leading the billing certification program and development of the e-learning billing platform.
  • As a working supervisor you will manage all billing related activities including the pre-screen of policy data, billing transaction data entry and surplus lines tax submission data entry
  • Reporting and monitoring of all billing volumes, rejections and corrections.
  • Monitor billing activity durations vs. service level agreements.
  • Recommend process efficiencies that will expedite the billing process without deteriorating quality.
  • Manage deployments of centralized billing process for all branches and new acquisitions.
  • Partner with Branch Liaisons to ensure branch compliance with Professional Standards requirements for the billing and surplus lines tax submission processes.
  • Ensure billing processes comply with Sarbanes-Oxley and corporate policies.
  • Test any billing related agency system enhancements or updates.
  • Develop new processes and procedures related to any billing function updates in the agency system.
  • Work closely with the Billing Manager to ensure that the billing department is fulfilling the customer’s requirements.
  • Monitor billing function to ensure that customer demand is met
  • Respond to internal and external customer inquiries and analyze research and resolve problems.
  • Maintains awareness of the work volume and resources available at all times.

Other Functions:

  • Contribute to a cooperative team environment in which cross functions are assumed as necessary in order to meet department deadlines and goals.
  • Develop, validate and revise written procedures for all processes with the department.
  • Ability to work alternating shifts as necessary.
  • Provide training and mentorship to other team members
  • Communicate processes and procedures to large group forums.


  • Bachelor's degree required.
  • 2 or more years of billing and supervisory experience required
  • Advanced Microsoft Office skills

Pay: $90,000.00 per year


  • Billing: 2 years (Required)
Salary Range
$55,000.00 - 89,000.00
per Year
Salary range estimated by
Chicago, IL 60290, US
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