Call Center Associate

Do you love to help others look and feel gorgeous?

Turn your passion into a rewarding role with the growing team at European Wax Center-the world's leading experts in comfortable and healthy body waxing! With your help we’ll give our guests a reason to Walk In, and Strut Out.

We are seeking Reservation Center Associates who are friendly, well spoken, detail oriented, and must have a passion for the beauty industry.

About the Company:

European Wax Center is a beauty lifestyle brand that was founded in 2004, and has expanded with more than 700 locations in over 40 states across the U.S. Our vision of Revealing Beautiful Skin takes place while we offer full body waxing services, an exclusive product portfolio, and an exceptional guest experience from the moment you Walk In until you Strut Out.

All of our Wax Specialist are Licensed and professionally trained to preform waxing services, and recommend products for your home regimen. Our Guest Service Associate team is knowledgeable and educated when it comes to guiding you through your first visit, providing you with information on our Wax Pass and Prebooking incentives, and will provide a safe space for you to feel gorgeous.

Visit us at and discover how European Wax Center is committed to "Revealing Beautiful Skin!".

Click here to watch a short clip about our Core Values at EWC!

Impact Brands LLC is committed to be the best version of ourselves and focusing on all our success. Impact Brands aims to drive confidence while cultivating culture in wellness-based businesses. We embrace the challenges, we are open to new opportunities, and we showcase your unique style. We believe in continuously uplifting one another as we embark on this journey together. At the root of our team are our four core values:

  • Relentless will to Fight through adversity
  • Team of empowering Leaders with dynamic energy
  • Fearless pursuit of development as the experts in Education
  • Ambition to Impact the world around us

What We’re Looking For:

  • MUST be able to work a minimum of 20 hours per week
  • Morning, evening, and weekend availability is preferred
  • Ability to relate to guests, and have an upbeat personality
  • Experience in providing exceptional customer service over the phone is preferred
  • Reliable transportation, or uses public transit

Job Responsibilities:

  • Handling inbound calls for all locations within the Chicagoland area
  • Scheduling, changing, or canceling reservations
  • Deescalating guest issues efficiently and promptly
  • Providing our guests accurate information about waxing, skincare, and the products and packages that we offer
  • Making outbound calls when tasked by Reservation Center Manager
  • Managing the reservation books in a fast-paced environment
  • Collaborating with your team to achieve goals, and solve problems together
  • Providing a welcoming, and a memorable experience for our guests.
  • Maintaining cleanliness, and organization of the Reservation Center


  • Hourly wage, and opportunity for monthly bonus
  • Option for Medical, Dental, Vision, Life, and Short-Term Disability insurance for full time associates
  • Personalized online well-being classes and social motivation
  • Life management resources
  • Discounts on all retail products
  • Free waxing
  • Being part of a successful team
  • Working in a beautiful, well-manage facility
  • Opportunities for growth

PPE and Sanitation Standards:

  • We are committed to practicing social distancing, and following the CDC guidelines throughout COVID-19.
  • All Associates and Guest will be required to wear masks, and are provided with masks upon arrival.
  • Contactless check-in process to minimize traffic in the hallway and lobby areas.
  • Face shield or goggles are provided and worn by Wax Specialists during arm, underarm, and facial services.
  • Hourly cleaning is preformed in the lobby, hallway, and restroom areas.
  • Wax Suites, tools, gloves, and safety equipment are discarded or sanitized between each guest.

*Check Spam Folder for Application Follow Up*

Salary Range
$24,000.00 - 32,000.00
per Year
Salary range estimated by
Chicago, IL 60290, US
Apply Now