Customer Experience Content Writer

The Content Writer plays an integral part in the Convercent customer experience. This role contributes to our customers' success by transforming our knowledgebase into a go-to source for both our customers and internal teams. This individual will strive to understand how the Convercent product works in order to write help articles that our customers can easily follow and understand.

In addition, this individual will help organize, prioritize, and strategize on how to best provide content for our customers. The overall focus for this position is to support easy to use and understandable self-service enablement for our customers.

Key Responsibilities:
Gain expertise in Convercent application functionality, as it relates to what the customer can do within the tool independently

Produce written and video content for our customers for use in the knowledgebase, customer community, and other tech touch channels

Focus on areas where customers can more easily and effectively self-serve key activities during on-boarding, adoption, and beyond

Create content that is easy to comprehend by end users who are typically non-technical

Organize knowledgebase content making it easy for customers to find

Maintain a content backlog, and report on what content needs to be updated, created, augmented, etc.

Partner with customer success and product teams to ensure knowledgebase articles stay up to date

Create material that not only informs customers, but engages them

Skills and Qualifications:
Passion for writing content

Familiarity with knowledgebase tools (Salesforce, Vanilla Forums, etc.)

Familiarity with video capturing tools

Passion for customer work

Technical aptitude and ability to learn proactively

Ability to work independently as well as collaboratively

Operate with a sense of urgency and strong attention to detail

Ability to multitask and a desire to work in a fast-paced environment

A passion for learning and a willingness for taking on new challenges

An understanding of the Ethics & Compliance industry is a plus

Compensation and Benefits:
The salary and variable compensation ranges provided here are just that—a range! The offer that is ultimately extended is based on level of experience, skillset, certifications and education.

Compensation: $65,000 - $85,000 base salary

This position includes unlimited time off, comprehensive benefits package (including medical, dental, vision), monthly tech stipend, and company-paid sabbatical at five years of service.

About Convercent:
Bringing the transformative power of the cloud to the compliance and ethics industry, Convercent's award-winning SaaS solution empowers our customers to be more effective and efficient in managing their compliance efforts. With an inclination towards innovation, Convercent is helping our customers raise the standard—and expectations—for how companies safeguard their financial and reputational health.

U.S. Equal Opportunity Employment Information (Completion is voluntary)

Why are we asking you for this information? We are committed to be a more diverse, inclusive, and equitable workplace. If you choose to fill out these demographic questions, your response will help us identify how we can improve our hiring process to support a more diverse workplace.

Completion of these questions is entirely voluntary. Your responses, or choice not to respond, will not be associated with your application for this role, will not be used in making any hiring decisions, and will be recorded and maintained in a confidential file.

Hiring from a wide variety of backgrounds is important to us, because our customers and their employees come from a wide variety of backgrounds. Individuals seeking employment at Convercent are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation.
Company
Convercent
Posted
11/06/2021
Salary Range
$47,000.00 - 71,000.00
per Year
Salary range estimated by
Location
Denver, CO 80285, US
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