Sorry, this job is no longer available.

(Loading More Opportunities)

Bilingual Customer Service Representative (Temp to Perm)

Our client is a Labor Union who is hiring a Customer Service Representative to manage customer queries and complaints. You will also be asked to process orders, modifications, and escalate complaints across a number of communication channels. To do well in this role you need to be able to remain calm when customers are frustrated and have experience working with computers.
Customer Service Representative Responsibilities:

  • Maintaining a positive, empathetic and professional attitude toward customers at all times.
  • Responding promptly to customer inquiries.
  • Communicating with customers through various channels.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Processing orders, forms, applications, and requests.
  • Keeping records of customer interactions, transactions, comments and complaints.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Managing a team of junior customer service representatives.
  • Ensure customer satisfaction and provide professional customer support.Customer Service Representative Requirements:
  • High school diploma, general education degree or equivalent.
  • Ability to stay calm when customers are stressed or upset.
  • Comfortable using computers.
  • Experience working with customer support.

Job Types: Full-time, Contract, Temporary

Pay: Up to $25.00 per hour

Schedule:

  • 8 hour shift
  • Monday to Friday

Ability to Commute/Relocate:

  • New York, NY 10014: Reliably commute or planning to relocate before starting work (Required)

Education:

  • High school or equivalent (Required)

Experience:

  • Customer Service: 2 years (Required)

Language:

  • Spanish (Required)

Work Location:

  • One location

Work Remotely:

  • No
Company
AL Services
Posted
11/06/2021
Salary Range
$27,000.00 - 39,000.00
per Year
Salary range estimated by
Location
New York, NY 10014, US