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Customer Service Representative

Convergys

Whether you are brand new to the call-center industry or a seasoned pro, building a great career with Convergys starts here. Our application process is unique – we start with your interests and then we work with you to determine where your talents best fit our organization.
We start with a single application and consider you for all related openings. We review your application carefully, along with the results from your talent assessment, to find the best fit for you amongst our current openings. Don’t worry; we always start from your stated preference. Customer Care, Sales, Retention, Chat Support – who knows where you career might take you.

All of our opportunities have a few things in common:
Regardless of your role within our organization, you'll be assisting people, providing advice and solving problems. You’ll work in support of amazing companies providing world class support to customers from around the corner and around the world. It can be challenging work, but you'll be rewarded for helping people quickly and professionally while making them smile.

Customer Support Professional
If you have always dreamed about having a job doing what you love to do, then come join the Convergys Team!

At Convergys, our Customer Support Professionals are treated like the winners they are! As a Customer Support Professional, you'll be assisting people all over the country, providing advice and solving problems. It can be challenging work, but you'll be rewarded for helping people quickly, professionally while making them smile. You will answer calls from customers, helping them resolve issues while inputting their call information into the computer.

Don't end up in the back of the pack. Move ahead with Convergys today!
Successful Customer Support Professionals are individuals that have:
· Excellent communication skills - written, verbal and active listening
· High School Diploma or GED is required
· Ability to multi-task

  • Strong interpersonal skills
  • Good documentation abilities
  • Solid organizational skills
  • Ability to work in a team environment
  • Detail orientation
  • Friendly personality that enjoys assisting customers
  • Ability to work in a structured environment
  • PC skills; experience with Windows-based computer applications a plus

Successful Sales and Retention Support Professionals are individuals that have:
· Excellent communication skills - written, verbal and active listening
· High School Diploma or GED is required
· Ability to multi-task

  • Strong interpersonal skills
  • Good documentation abilities
  • Not afraid to make a sale on every call
  • Ability to think outside of the box and solve customer issues
  • Solid organizational skills
  • Ability to work in a team environment
  • Detail orientation
  • Friendly personality that enjoys assisting customers
  • Ability to work in a structured environment
  • PC skills; experience with Windows-based computer applications a plus

Successful Chat Support Professionals are individuals that have:
· Excellent communication skills - written, verbal and active listening
· Creative thinking abilities
· High School Diploma or GED is required
· Ability to multi-task

  • Strong interpersonal skills
  • Good documentation abilities
  • Focus to engage in 2 chat conversations at the same time
  • Ability to think outside of the box and solve customer issues
  • Solid organizational skills
  • Ability to work in a team environment
  • Detail orientation
  • Friendly personality that enjoys assisting customers
  • Ability to work in a structured environment
  • PC skills; experience with Windows-based computer applications a plus

Convergys Offers:
· Fully paid training and daily coaching
· Full benefits package including 401k option
· Paid vacation and sick time

  • Promotional opportunities
  • A business casual and fun work environment

Job Type: Full-time

Education:

  • High school or equivalent (Required)
Company
Convergys
Posted
11/06/2021
Salary Range
$23,000.00 - 34,000.00
per Year
Salary range estimated by
Location
Phoenix, AZ 85003, US