Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)



Job Description - Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

FirstEnergy, an award-winning Fortune 200 Utility Company headquartered in Fairmont, WV.  With FirstEnergy, you are opening the door to endless career opportunities. Work for a company that values your hard work and customer service skills.  No sales or telemarketing! 



About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.



Key Responsibilities - Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

After completing 6-8 weeks of paid training you will be comfortable with:

  • Handle incoming calls from existing customers
  • Answer customer service-related questions
  • Resolve customer problems
  • Provide excellent customer service
  • Weather related outages may require extended hours beyond normal business hour
  • Assist customers with billing issues
  • Take payments and assist customers with payment options


Job Requirements:


Required Skills and Knowledge - Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

  • 1st shift hours/over time available
  • High school diploma or GED
  • Pass a criminal background check and drug test
  • Reliable transportation
  • 1 years of customer service or related experience
  • Computer skills and screen navigation
  • Call Center experience is a plus
  • 1st shift hours-Monday -Friday and possible over time


Education and Experience - Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

  • Must be able to pass a drug screen and background check
  • Currently hold a High School diploma or equivalent


Benefits and Pay - Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

  • Full Benefits
  • Base salary of $14.50 per hour, with an increase to $17.36 per hour after conversion
  • Overtime opportunities available if interested
  • Comprehensive benefits plan offering Medical and Dental coverage, as well as Life Insurance policies


Deadline for Applying for Customer Service Representative - FirstEnergy / Mon Power ($14.50-$17.36/hr)

Apply before November 10th, 2021.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Company
InnoSource
Posted
10/14/2021
Type
Full time
Location
Fairmont, WV 26554, US
Apply Now