Remote Sales Force Data Entry Specialist

Sales Force Data Entry Performance Objectives:

  • Must meet daily quota of 30 files processed
  • Handle high volume urgency incoming and outgoing calls to and from borrowers to offer or discuss active workout alternatives to solve delinquencies
  • Customer service to discuss high volume of status of applications and discuss new events such as new evictions
  • Update customer financial information to initiate eviction alternative programs, provide results and next steps based off the recommendation received according to program guidelines.
  • Identifies high risk assets that should be written off
  • Request payoff /reinstatement figures as applicable
  • Experience in financial coaching and budgeting to get borrower approved
  • Knowledge of mortgage or loss mitigation departments' policies and procedures is a plus
  • Escalate calls to the appropriate managers as may be applicable
  • Time management is a must for this position
  • Communicate any issues or concerns to our other departments regarding a borrower's taxes or insurance and/or Hazard Claim issues that may arise during normal course of business

Background Profile for a Sales Force Data Entry Specialist:

  • Bachelor's degree from an accredited college or university required in business, economics, finance, or equivalent experience
  • Ability to work under extreme deadlines and high volume.
  • Attention to detail
  • Proficient in Salesforce/ MS Excel
  • Bilingual in English/Spanish is preferred

Posted
10/06/2021
Type
Full time
Salary Range
$23,000.00 - 34,000.00
per Year
Salary range estimated by
Location
Charlotte, NC 28245, US
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