Deskside Technician II

Looking for a Remote Case Hardware Support Technician

1 Year Contract+

**Major Medical Device Manufacturing Client Company

Salary Range: $25 - $30

Job Description: Scope:

The Remote Case Hardware Support Technician will be responsible for enabling key business and commercial objectives through:

  • Following established asset tracking and management procedures.
  • Development of hardware technical subject matter expertise
  • Manage and fulfill equipment distribution requests with precision
  • Ensure all assets are functioning properly with the most up to date software
  • Continuous process improvement

Responsibilities will include:

  • Develop subject matter expertise across adopted and emerging hardware and software technologies
  • Technical troubleshooting of hardware components and systems
  • Follow established protocols to complete system administration tasks with close attention to detail
  • Assist with the development of an end- to- end distribution process of Remote Case Technologies
  • Engage with solution vendors and team members to ensure equipment is up to date and functioning properly before shipment
  • Develop required documentation for international shipments at site mailing center
  • Engage with a Community of Practice across business units
  • Resolve issues with shipment carrier for both domestic and international
  • Provide shipment tracking information to customers
  • Maintain accurate records within asset tracking system
  • Potential On-Call support for urgent shipment and hardware issue resolution

What we're looking for in you:

Key competencies include Technical Support & Troubleshooting, Relationship Building and Collaboration, and Engagement. Location is Arden Hills Minnesota, USA.

Minimum Qualifications

  • At least 2 years hardware technical support experience
  • Technical support and troubleshooting of Audio/Visual hardware, adaptors, and components
  • Comfortable with remote engagements using MS TEAMS or ZOOM
  • Experience being part of a diverse team
  • Experience with shipment services

Preferred Qualifications

  • Exposure to technical support of high valued equipment for medical purposes and/or experience with equivalent
  • Experienced with the support of complex adaptor/component input/output configurations and connectivity tools, including image splitters, power convertors, epiphans, Bluetooth and wi-fi
Salary Range
$40,000.00 - 55,000.00
per Year
Salary range estimated by
Arden Hills, MN, US
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