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Customer Experience Manager



We're here for the makers! Come be a part of the team where innovation and teamwork come together to support the most exciting missions in the world!

Major Activities

  • Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOP’s) and Company programs to ensure compliance to applicable laws and requirements; ensure execution of Company policies and standards;  hold team accountable for store conditions and results
  • Ensure all front end policies and procedures are followed;  achieve your KPI’s and manage your team to achieve their role KPI’s
  • Plan and lead the execution of the class and in-store events in accordance with Company program
  • Lead the Omni channel processes
  • Manage and execute shrink and safety programs
  • Train, observe and coach customer experience team (sales floor and cashier) to achieve results, participate in the performance management process; support Talent Development of your team; utilize the leadership competencies for continued self-development
  • Serve as Manager on Duty (MOD) 
  • Interacts with others in an accepting and respectful manner; remains positive and respectful, even in difficult situations; promotes commitment to the organization’s vision and values; projects a positive image and serves as a role model for others
  • Acknowledge customers, help locate product and provide solutions 
  • Participate in the truck un-load and stocking processes to ensure truck standards are followed and completed within budget
  • Manage and execute the shrink and safety programs
  • Cross trained in Custom Framing selling and production•    
  • Other duties as assigned
     

Minimum Education

•    must be at least 18 years of age

Preferred Type of experience the job requires

•    Retail management experience preferred

We are an Equal Opportunity Employer. Check out our EEO policy https://www.eeoc.gov/employers/upload/poster_screen_reader_optimized.pdf [eeoc.gov

Company
Michaels
Posted
10/06/2021
Type
Full time
Salary Range
$38,000.00 - 75,000.00
per Year
Salary range estimated by
Location
Ocoee, FL 34761, US