Patient Access-Float

Description

1.0 FTE (40 hrs/wk) Monday through Friday within business operation hours. This position exists to support front desk coverage across the St. Paul and Metro sites and the schedule will vary week to week. Travel is required.

This position exists to provide access (registration and scheduling) for patients, families and providers to Gillette's complex services. Promotes and maintains excellent and positive patient and family experience as the first impression of the organization. Patient Access float positions travel throughout the metro sites to provide coverage for essential PAS and therapy support positions.

Specific duties are determined by the work setting or patient population served; however, in all positions, serving patients with challenging and complex conditions requires a concentration of specialized staff able to work in highly coordinated teams. We organize care around each patient's condition which requires staff at multiple levels and across many departments to exhibit exceptional teamwork qualities including communicating efficiently and effectively and adopting the behaviors required for high functioning integrated teams, consistent with our Gillette CARES expectations.

Major Challenges

  • Critical thinking and ability to manage shifting priorities in a dynamic environment to ensure timely and effective response to patient and organization needs.
  • Completion of a wide variety of administrative tasks, work direction from multiple staff/supervisors, frequently and rapidly changing needs.
  • Uses judgment in resolving problems while effectively communicating with internal and external customers.
  • Ability to remain professional, organized, and provides excellent customer service under pressure.
  • Ability to work varied hours, at varied locations, covering multiple positions.

Required Qualifications:

  • High School Diploma/ GED
  • 1 -3 years' experience in customer service, administrative or healthcare setting
  • Strong computer aptitude including knowledge of Microsoft Office (Word, Excel, Outlook)
  • Demonstrated strength in customer service, organization, attention to detail and the ability to work independently
  • Demonstrated strong teamwork skills
  • Demonstrated ability to multi-task and respond quickly/reprioritize changing needs
  • American Heart Association BLS for HealthCare workers or obtained within 90 days of hire
  • Ability to cover at 2+ locations and available to work a minimum of 16 hours during essential business hours.
  • Site locations: Burnsville Clinic, 435 Phalen, Saint Paul main campus, Minnetonka, Maple Grove.

Preferred:

  • Ability to cover at all metro clinic locations and available to work 24 hours (3 full days) during essential business hours.
  • Advanced education (Associate or Bachelor's)
  • Knowledge & understanding of medical terminology
  • Knowledge & understanding of commercial insurance carriers and standard insurance forms

Gillette Children's Specialty Healthcare is an equal opportunity employer and will not discriminate against any employee or applicant for employment because of an individual's race, color, creed, sex, religion, national origin, age, disability, marital status, familial status, genetic information, status with regard to public assistance, sexual orientation or gender identity, military status or any other class protected by federal, state or local laws.

We partner with individuals and families to provide specialized, coordinated care for individuals who have complex, rare or traumatic conditions starting in childhood.

To learn more about working at Gillette Children's Specialty Healthcare, please visit .

Gillette Children's Specialty Healthcare participates in the U.S. Department of Homeland Security (DHS) E-Verify program which is an internet-based employment eligibility verification system operated by the U.S. Citizenship and Immigration Services. If E-Verify cannot confirm that you are authorized to work, Gillette will give you written instructions and an opportunity to contact DHS or the Social Security Administration (SSA) to resolve the issue before Gillette takes any further action. Please visit for further details regarding e-verify.



Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Category

Medical Secretaries and Administrative Assistants


Education

High School or Equivalent


Experience

1 to 3 years


Job type

Full time

Posted
10/02/2021
Salary Range
$30,000.00 - 38,000.00
per Year
Salary range estimated by
Location
Saint Paul, MN 55101, US
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