Call Center Coordinator - Call Center

Description:

Swedish Shared Services is looking for a Call Center Coordinator (1.0 FTE, Day SHIFT) to work in Call Center located in Seattle, WA.

This position is responsible for handling incoming, outgoing and inter-office calls in a timely and efficient manner, while simultaneously responding to all hospital emergency codes. Identify and handle customer inquiries completely and accurately by utilizing customer service skills to optimize the opportunity of each customer contact. Use technology tools as directed and within established guidelines. Required to maintain confidentiality of Swedish Medical Center's customers and data.

In this position you will:

  • Answer all incoming calls. Identify and handle customer inquiries completely and accurately.
  • Transfer calls to appropriate patient rooms, departments and to employee extensions as requested from caller.
  • Utilize all technology tools (EPIC, AMCOM< Emergin, etc.) as directed and within established guidelines.
  • Respond to emergencies in a calm and efficient manner. Overhead page by campus, page appropriate code teams, and calls key departments as identified on each specific code sheet as directed.
  • Complete the specific code sheets properly to ensure all data are captured in an effort to ensure patient safety as it pertains to codes.

Qualifications:

Required qualifications in this position includes:

  • 1 year leadership experience
  • 3 years experience in a high-volume call center (healthcare or hospitality industries preferred)
  • Strong background in high-volume customer service experience, which includes demonstrated leadership, problem solving and organizational skills

Preferred qualifications in this position includes :

  • Some college coursework
  • Customer contact work or relevant service industry experience

About Swedish Shared Services:

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Groups network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit

https://swedish.jobs/why-swedish/#benefits-rewards

Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Day

Job Category: Administrative (Non-Clinical)

Location: Washington-Seattle

Work Locations: First Hill Heath Bldg (WA204) 801 Broadway Seattle, 98122

Req ID: 308145

Posted
10/02/2021
Salary Range
$37,000.00 - 50,000.00
per Year
Salary range estimated by
Location
Seattle, WA 98101, US
Apply Now