Channel Implementation Specialist in Morrisville, North Carolina | Careers atMorrisville, NC

ID 2021-3451
Category Engineering
Type Full-Time
"It all starts with people."

Inside every company, behind every brand-while business success is often measured in profit, it has always been powered by people.

At ChannelAdvisor we firmly believe people are the heart of any organization-including our own. That's why a career at ChannelAdvisor provides much more than simple pay and perks. We're dedicated to empowering people, solving tough problems, and helping careers flourish inside & out.

The Channel Implementation Technician works with one or more Product Managers to execute specific feature requirements and drive the completion of these features in product releases. This position involves close interaction with key internal and external customers, external partners and the development team. Our SaaS solutions help power many of the premier online retailers throughout the world who sell through our Marketplaces solution on sites like Amazon and eBay and through our Digital Marketing solution on sites such as Google, Bing, Pinterest and more. This position provides the opportunity to help expand the reach of the ChannelAdvisor platform.

The ideal candidate is a technically-savvy problem solver with excellent communication skills, is dedicated to identifying and resolving issues as early as possible. Being able to build positive relationships with external technical contacts through timely and effective communication is crucial.

This role will become a strategic specialist in our supported channels. Through proactive monitoring of marketplace and webstore integrations, issues detected may lead to direct client communication, publicly displayed message board posts and alerts, working with 3rd party technical contacts, cooperatively working with multiple ChannelAdvisor teams, etc.


As a member of our team you will have the following opportunities:

  • You will be responsible for working in a team that is responsible for building and supporting our EDI and API integration processes
  • You will spend time analyzing document specifications and mapping these to our proprietary EDI system
  • You will serve as the technical project lead, working with multiple channels on API integrations
  • You will also work with other internal teams to troubleshoot and make any necessary changes or adjustments to fix any issues found with an integration
  • Serving as product subject matter expert and assisting with customer support


How to Stand Out:

  • Strong oral and written English communication skills
  • Knowledge of basic programming concepts
  • Understanding of XML and JSON documents
  • Experience working with EDI and/or API communication
  • Detail-oriented
  • Ciclo Formativo de Grado Medio

Preferred Qualifications:

  • Experience working with EDI X12 and/or EDIFACT data
  • Bachelors or Associates degree (grado medio, grado superior)
  • Experience working with distributed development teams spanning multiple offices and timezones
  • Experience working in SCRUM or Agile Software development environment a plus
  • Strong communication skills, both written and verbal
  • Energetic self-starter, entrepreneurial spirit
  • Must enjoy working in a fast-paced, dynamic, and fluid environment, and be able to think strategically and independently.
  • Experience with e-commerce, retail, online marketplaces, or digital marketing

What to Expect:

The ChannelAdvisor Experience

Beyond the Benefits

We take a people-first approach to caring for our ChannelAdvisors. Generous paid time off, programs for new parents, flexible work schedules, and competitive health care programs. We work hard at ChannelAdvisor, so we give you the time to recharge and help your work fit your life.

Compassion and Community

We also care about our communities. ChannelAdvisor is proud to offer ongoing volunteer and community engagement programs. Such as A Day to Give Back, a program where ChannelAdvisors use one day each year to volunteer in their own community.

Career Investment

People are the best investment we make at ChannelAdvisor. We help you grow. Our offerings are designed to help you build the skills & connections you need to move forward in your career & commerce.

"When hiring, I seek grit, persistence, determination, curiosity, adaptability, competitiveness and scientific orientation. By scientific orientation I mean fact and evidence driven, hypothesis-forming and willing to change your mind.

These traits are ingredients for limitless potential in people. The antithesis of dogma, pedigree, privilege and entitlement."

David Spitz, ChannelAdvisor CEO

Salary Range
$58,000.00 - 94,000.00
per Year
Salary range estimated by
Morrisville, NC 27560, US
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