On Call Profile Program Coordinator - Call Center


Swedish Medical Center is looking for a On Call Profile Program Coordinator (1.0 FTE, Variable Shift) to work in Call Center at Swedish Shared Services in Seattle, WA.

The position in the Call Center will utilize the Medicall application and work with the different departments and clinics to create an initial On Call Profile. Gathers schedule requirements, assigns access levels to the department and clinic resource for on going on call schedule creation, create on call profile/passwords, set up on call Short List for department and clinics, define instructions, train and review individual resources, pager numbers, carrier types, statuses and ID numbers. The position will be available on going to create new On Call Profiles for Department and clinics as they grow.

In this position you will:

  • Exhibits a continuous commitment to Service Excellence commitments and customer satisfaction. Ensures compliance with Swedish Medical Center policies and procedures and Call Center standards.
  • Responsible for routine provisioning of access (the process of creating, maintaining, and removing user accounts to the application, ensuring the appropriate level of access). Continuously provisions access with few errors, and escalate non-standard requests when necessary.
  • Responsible for maintaining On Call Profiles in system.
  • Follows all support policies, procedures, and guidelines. Understands and is comfortable using the On Call Profile system.
  • Understands all working principles of current application and file permissions.


Required qualifications for this position include :

  • 2 years User account administration or scheduling staff to work.
  • 1 year Account and group administration.
  • Job related experience including responsibility for coordinating complex administrative projects for management and associated professionals in a major organization.

Preferred qualifications for this position include:

  • Associate's Degree From an accredited college.
  • Experience working with the Medicall application.
  • Health care experience.

About Swedish Shared Services.

Swedish is the largest, most comprehensive, nonprofit health provider in the Greater Seattle area. Our expanding network of facilities currently includes three hospital locations in Seattle, a hospital in Edmonds and the new Swedish Issaquah campus. It also consists of Swedish Medical Groups network of primary care clinics, and affiliations with suburban hospitals and specialty clinics throughout Greater Seattle.

Each campus has a local operations leadership team, supported by centrally located and led corporate services, such as Human Resources, Financial and Information Services.

We offer comprehensive, best-in-class benefits to our caregivers. For more information, visit


Our Mission

Our Mission is to improve the health and well-being of each person we serve.

Our Vision is Health for a Better World.

About Us

Swedish is the largest not-for-profit health care system in the greater Seattle area. It is comprised of five hospital campuses (First Hill, Cherry Hill, Ballard, Edmonds and Issaquah); emergency rooms and specialty center in Redmond (East King County) and the Mill Creek area in Everett; and Swedish Medical Group, a network of more than 128 primary care and specialty care locations throughout the greater Puget Sound area. Swedish employs nearly 13,000 caregivers (all employees), including nearly 1,400 providers. Whether through physician clinics, education, research and innovation or other outreach, we're committed to caring for the people in our region and beyond. Swedish is proud to be an Equal Opportunity Employer Swedish does not discriminate on the basis of race, color, gender, disability, protected veteran, military status, religion, age, creed, national origin, gender identity, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law.

Schedule: Full-time

Shift: Variable

Job Category: Administrative (Clinical)

Location: Washington-Seattle

Work Locations: First Hill Main Bldg (WA145) 747 Broadway Seattle, 98122

Req ID: 305182

Salary Range
$54,000.00 - 76,000.00
per Year
Salary range estimated by
Seattle, WA 98101, US
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