Seasonal Hardware Support

Job Details

Job Location Operations Office - Taylorsville, UTPosition Type Temporary 

Job Category Customer Service

If you are passionate about making a difference in the lives of children come work at! We are looking for organized and well spoken representatives who can work with participants to prepare laptops for family at the end of the program year. Youll also help configure laptops for our back to school participants.


These are seasonal positions that we anticipate will last two to three months. It is an in-person role based out of our office in Taylorsville, Utah. We have openings on the 8:00am - 5:00pm shift and the 11:00am - 8:00pm shift.

Why should you choose to work for Waterford? We are a nonprofit education partner with a mission to blend the best aspects of learning science, mentoring relationships, and innovative technologies to form community, school, and home programs that deliver excellence and equity for all learners!

Duties and responsibilities
  • Unpack, clean and repack laptops
  • Assist people by phone to help them prepare their laptop for home use
  • Update Salesforce CRM cases daily
  • Inspect equipment for damage and use
  • Maintain an organized and clean work environment
  • Ensure all equipment is accurately labeled and shelved
Experience and Qualifications
  • High School Graduate or GED
  • Strong verbal communications and social skills
  • Aptitude to learn tasks quickly and follow detailed instructions
  • Strong time management skills
  • May be required to lift up to 30 lbs. and bend, stoop, reach, and stand for long periods of time
  • 1+ years of warehouse experience, customer service, or similar role preferred

By the way, due to COVID-19, we are working remotely. We have adapted our recruitment process so all interviews are being conducted via Zoom. If hired you will onboard, train, and mostly work remotely for the foreseeable future. Also,requires that all new hires provide proof of COVID-19 vaccination if they do not qualify for a religious or medical exemption.

We anticipate offering $12.50+ per hour depending oneducation, experience, and skill level.Equity and diversity are important to us externally, with the families we serve, and internally, as we grow our organization. We encourage diversity and actively seek talent with personal or professional experience in diversity and inclusion. We are actively working to create a diverse organization in terms of age, race/color, religion, gender, disability, national origin or any other characteristic, to develop an organization that mirrors the groups we serve.


Computer User Support Specialists


High School or Equivalent


1 to 20+ years

Job type

Full time

Salary Range
$33,000.00 - 49,000.00
per Year
Salary range estimated by
West Jordan, UT 84084, US
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