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Manager, Strategy & Operations - Merchant Services

*About the Team* DoorDash is looking for a Merchant Services Strategy & Operations Manager to execute strategic plans that enhance the experience merchants have on our platform. You'll work between our sales, partner management, operations, product, and analytics teams to build a delightful experience for our merchants.
*About the Role* Our Merchant Services team lies at the heart and soul of DoorDash, ensuring that we set all of our merchants up for success by providing a seamless onboarding, menu, and photo experience. As DoorDash grows both in scale and scope of offering, the strength of our merchant services engine must grow with it.
As our Merchant Services Strategy & Operations Manager, you'll discover and guide performance improvements across the Merchant Services organization and build the foundation for it to grow. This will include building playbooks to increase the quantity and quality of the merchant services we offer, strategic projects to enhance productivity, process redesign, product roadmap and launches and resource allocation. You will sit at the intersection of our revenue generation engine and our teams, and will require prioritization and data-driven to ensure our team is working against the right goals and has the tools needed to achieve them.
*You're excited about this opportunity because you will…*
* Create plans against the Merchant Services strategy of building a seamless onboarding, menu, and photo experience that delights merchants
* Build projects across process, product and people to move the numbers
* Use data-driven insights to run process improvement tests
* Build models / process flows to evaluate quantitative and qualitative business cases for process improvement opportunities
* *Influence* – Manage projects with our sales, partner management, operations, product, engineering and business operations teams to improve the merchant experience and achieve targets
*We're excited about you because…*
* You have 6+ years of experience in strategy and operations or consulting; direct management experience, high-growth startup experience
* You have experience leading projects, hitting goals, and succeeding in a start-up company
* You will create applicable recommendations out of complex datasets; SQL experience is useful
* You have experience managing multiple stakeholders
* You will improve and want to shape the vision of the business
* You can motivate people at all levels across a variety of job responsibilities
* You can translate high-level goals into relevant plans
*Why **You'll** Love Working at DoorDash*

* We are leaders – Leadership is not limited to our management team. It's something everyone at DoorDash embraces and embodies.
* We are operators – We believe the only way to predict the future is to build it. Creating solutions to lead our company and our industry is what we do on every project, every day.
* We are learners – Everyone here is learning on the job, no matter if we've been in a role for one year or one minute. We are committed to learning and implementing what is best for our customers, merchants, and dashers.
* We are one team – The magic of DoorDash is our people, together making our inspiring goals attainable and driving us to greater heights.
*About DoorDash*
At DoorDash, our mission to empower local economies shapes how our team members move quickly and always learn and reiterate to support merchants, Dashers and the communities we serve. We are a technology and logistics company that started with door-to-door delivery, and we are looking for team members who can help us go from a company that is known for delivering food to a company that people turn to for any goods. Read more on the [DoorDash website](, the DoorDash blog, the[ DoorDash Engineering blog](, and the [DoorDash Careers page](
DoorDash is growing and changing constantly, which gives our team members the opportunity to share their unique perspectives, solve new challenges, and own their careers. Our leaders seek the truth and welcome big, hairy, audacious questions. We are grounded in our values, and we make intentional decisions that are both logical and display empathy for our range of users—from Dashers to Merchants to Customers.
We're committed to supporting employees happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave, and more.
*Our Commitment to Diversity and Inclusion*
We're committed to growing and empowering a more inclusive community within our company, industry, and cities. That's why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, ancestry, national origin, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on "protected categories," we also aim to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from ever gaining a foothold in our office. Whether blatant or hidden, barriers to success have no place at DoorDash. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.
If you need any accommodations, please inform your recruiting contact upon initial connection.
Salary Range
$87,000.00 - 151,000.00
per Year
Salary range estimated by
Denver, CO, US