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Supplier Quality Engineer Lead

The Opportunity

Teladoc Health is transforming how people access and experience healthcare. Recognized as the world leader in virtual care, we are partnering with over a thousand clients to serve hundreds of thousands (soon millions!) of people living with chronic conditions every day. Teladoc Health offers a whole person virtual care platform that empowers all people everywhere to live their healthiest lives by transforming the healthcare experience, from acute and primary care to chronic care, mental health, and specialty care. Our team of data scientists aggregate and interpret substantial amounts of health data and information to create actionable, personalized, and timely health signals for our members. This approach delivers better clinical and financial outcomes while creating a different and better healthcare experience for people everywhere.

  • Lead and coordinate all hardware supplier quality activities at Tier 1 manufacturing partners
  • Lead NPI processes, internally and externally, by championing process-based thinking and quality mindset throughout 
  • Ensure suppliers' quality systems and processes are in compliance with Teladoc's quality requirements and applicable regulatory standards
  • Collaborate with Quality & Regulatory, Products, and Supply Chain Operations to continuously drive improvement in the supply base
  • Responsible for providing guidance and overseeing parts and production line qualification at contract manufacturers, including reviewing, and approving suppliers' protocols and reports
  • Conduct supplier quality risk assessment and mitigation activities - assess and coordinate Supplier Change Requests
  • Drive root cause analysis and failure investigation, non-conformance handling, inspection requirements, facilitates communication between suppliers and internal stakeholders
  • Define suppliers' quality metrics (KPIs) and develop dashboards to monitor yield trends and field complaint reasons
  • Initiate Supplier Corrective Action (SCAR), lead investigation and resolution of field complaints related to quality of products supplied by manufacturers 
  • Coordinate new supplier/site qualification and routine supplier audits
  • Establish and sustain supply chain processes to support company's Corporate Social Responsibility (CSR) initiatives 
  • Articulate and effectively communicate quality-related issues in terms of risk to user and potential impact to schedule and other business objectives

Candidate Profile
  • Minimum 8 years of relevant experience working in consumer electronics. International experience, particularly in Asia is required
  • Experience in Electrical or Mechanical Engineering skills including familiarity with PCBA and electro-mechanical assembly processes
  • Direct hands-on production or manufacturing engineering experience strongly preferred
  • Familiarity with ISO13485 and 21 CFR Part 820 and Quality Management Systems (QMS)
  • Experience with product and process validation for regulated industry, medical device experience strongly preferred
  • Knowledge in ROHS, REACH, WEEE compliance directives 
  • Experience with electronic product life cycle (PLM) systems 
  • Excellent Project Management, complex problem-solving skills, and written/verbal communication skills
  • Able to travel to supplier (domestic or international) - up to 15%

Why Join Teladoc Health?

A New Category in Healthcare: Teladoc Health is transforming the healthcare experience and empowering people everywhere to live healthier lives.

Our Work Truly Matters: Recognized as the world leader in whole-person virtual care, Teladoc Health uses proprietary health signals and personalized interactions to drive better health outcomes across the full continuum of care, at every stage in a person's health journey.

Make an Impact: In more than 175 countries and ranked Best in KLAS for Virtual Care Platforms in 2020, Teladoc Health leverages more than a decade of expertise and data-driven insights to meet the growing virtual care needs of consumers and healthcare professionals.

Focus on PEOPLE: Teladoc Health has been recognized as a top employer by numerous media and professional organizations. Talented, passionate individuals make the difference, in this fast-moving, collaborative, and inspiring environment.

Diversity and Inclusion: At Teladoc Health we believe that personal and professional diversity is the key to innovation. We hire based solely on your strengths and qualifications, and the way in which those strengths can directly contribute to your success in your new position.

Growth and Innovation: We've already made healthcare yet remain on the threshold of very big things. Come grow with us and support our mission to make a tangible difference in the lives of our Members.

As an Equal Opportunity Employer, we never have and never will discriminate against any job candidate or employee due to age, race, religion, color, ethnicity, national origin, gender, gender identity/expression, sexual orientation, membership in an employee organization, medical condition, family history, genetic information, veteran status, marital status, parental status or pregnancy (including breastfeeding - we have a mother's room in both our offices). In our innovative and inclusive workplace, we prohibit discrimination and harassment of any kind.

Teladoc Health
Salary Range
$93,000.00 - 138,000.00
per Year
Salary range estimated by
Mountain View, CA 94035, US