Call Center Representative


Multiple openings for Call Center Representatives for a company located in Ewing, NJ. Customer Service Reps will respond to routine customer inquiries via e-mail, phone, and Chat using scripted modules with the ability to customize scripts as needed.
Responsibilities:
*Communicate clearly and concisely, both orally and in writing, with parents, students, and institutions regarding registration and scoring processing.
*Handle candidate interaction via telephone or email contact for a variety of service transactions or inquiries in a polite and professional manner.
*Handle transaction or processing work including refunds, key entry, written correspondence and basic resolutions.
*Utilize Customer Relationship Management (CRM)
*Quickly and creatively solve problems by selecting the appropriate module to ensure consistent, quality service to the candidate.
*Demonstrate high quality customer service interactions
*Achieve individual performance metrics/goals including, but not limited to: attendance, adherence to schedule, adherence to working shift, use of CRM, quality, e-mail RPH, telephone talk time, meeting deadlines, and meeting cycle time for transactional processes/RPH for transactional processes

Experience needed for this role:
*High school diploma or an equivalent combination of education and experience from which comparable knowledge and abilities can be acquired is necessary.
*Two to Three years of customer service experience is desirable
*Candidates must be fluent with phone, e-mail, and paper mail correspondence.
* Must be able to multi-task and possess attention to detail
*Must be able to maintain confidentiality when dealing with sensitive matters
* Knowledge of Microsoft Office and basic PC literacy.
* Data entry skills.
Start times will vary:
8AM / 8:30 / 9:00 / 10:00 / 11:00 and 11:30 AM
8 hour shifts from Monday to Friday and alternating Saturdays required (8AM-4:30PM)
Pay Rate:
$18.00 /hr
Volt's Sr. Recruiter, Jennifer Cremonesi, will connect with you directly after reviewing your resume.
Why Work with Volt?
Because we never forget that the success of our business depends on the success of the people we put to work. We strive to always promote a positive, supportive environment where you can find work as well as a career partner. Our recruiting and candidate support teams are experts in matching candidates to the right jobs and known for providing essential, ongoing career consulting that fuels strong career momentum.
Volt is an Equal Opportunity Employer
Company
Volt
Posted
09/15/2021
Type
Full time
Location
Ewing Township, NJ, US