Chatbot Conversation Engineer

Experis, a ManpowerGroup company has an exciting contract opportunity for an Chatbot Conversation Engineer. This position is a 12+ months(+extension) contract for one of our key clients, a major American airline company.

Job Title: Chatbot Conversation Engineer

Location: Remote

Looking for an Chatbot Conversation Engineer with experience in development and deployment of chatbot conversation dialogs.

* Experience with Artificial Intelligence (AI), Machine Learning (ML), and/or Natural Language Processing (NLP)
* Familiarity with different chat / messaging platforms and AI tools and products


This role is part of a fast paced, multi-disciplinary team that operates at the intersection of customer service transformation, digital channel innovation and Artificial Intelligence (AI) driven automation. The team's mission is to increase the availability of customer service in digital channels (chat, text messaging, social). The successful candidate will own the development and optimization of conversational user experiences (chatbots / automated dialog flows) in support of an enhanced customer engagement channel strategy.

* Support Digital Customer Service vision and automation / chatbot roadmap
* Own development and deployment of chatbot conversation dialogs, working with cross-functional team including designers, engineers, testers, and product/project managers
* Identify opportunities for increased conversation automation and delivery of increasingly frictionless experiences
* Identify integration points with backend systems and partner with IT on service development and enhancement needs
* Analyze and rectify drivers of customer dis-satisfaction with chatbots
* Inform automation strategy and opportunities for improvement via competitive research, benchmarking, platform assessment

Dharmendra Chauhan

Talent Acquisition Specialist

Experis CORE

100 Manpower Place | Milwaukee, WI 53212

Desk # - 414-482-5732 Ext - 7170

Chicago, IL 60606, US