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Customer Service Representative - $19/HR

Aston Carter is hiring Customer Service Representatives for a large company on the Southwest Side of Indianapolis!


1. Respond to inbound calls, emails, and voice mails following Standard Operating Procedures

2. Answers routine questions from the general public on mortgage programs and properties.

3. Utilizes prepared scripts with little or no deviation.

4. Enter accurate and detailed information in a Customer Relationship Management application summarizing caller contact data, data about the nature of the request and whether or not a referral was provided.

5. Warm transfers calls that are not in the Knowledge Base to the applicable Homeownership Center (HOC).

6. Performs miscellaneous job-related duties as assigned.

Additional Skills & Qualifications:

Must Haves:

-High School Diploma or GED

-Call Center Experience

-1-2 years in each position

-1-2 years of mortgage experience + a college degree (bachelors or associates) OR 3-4 years of mortgage experience and no college degree.

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Aston Carter
Indianapolis, IN, US