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VTC Technician, Tier 1-Developmental (Government)

AT&T Global Public Sector is a trusted provider of secure, IP enabled, cloud-based, network solutions and professional services to the Intelligence Community. We are dedicated to recruiting, developing and empowering a diverse, high-performing workforce that is passionate about what they do, committed to our shared values and dedicated to our customers’ mission.



Our National Security Team supports the intelligence community, providing, operating and assuring critical voice, video and collaboration services for the full spectrum of operations.



AT&T has an opening for a Tier 1 VTC Operator to provide 24x7 support to the Video Operations Center.



Description of Job Duties/Responsibilities:




  • Serve as the interface with the customer for all aspects of video operations. 

  • Assist customers with the establishment of video teleconferences as well as perform first tier troubleshooting with VTC issues that may arise. 

  • Configure, operate, maintain, and troubleshoot Tandberg/Cisco & Polycom systems for video teleconferencing & multi-point meetings in classified and unclassified environments.

  • Manage and operate Cisco & Polycom MCUs, Cisco VCS Controllers, Expressways, and Gatekeepers.

  • Interface with customers at all levels and respond to customer issues courteously and efficiently.  



Required Clearance:  TS/SCI with polygraph. (#polygraph)        



Required Skills, Experience, and Education:  Candidate must have a total of 4 years of applicable experience. The experience can be a combination of degree and work history. This can be a High School degree and 4 years of work history OR an Associate’s and 2 years, a Bachelors’ and 1 years, a Masters and 0 years or a PhD and 0 years of work history.




  • Possess an understanding of VTC operations and demonstrate customer service skills

  • One of the following Certifications is Desired: Polycom, Tandberg, Cisco VTC Gateways, AMX, CompTIA A+, Security+



Ready to join our team? Apply today!




Company
AT&T
Posted
09/14/2021
Location
Fort Belvoir, VA 22060, US