Customer Relationship Specialist

Job Title: Customer Relationship Specialist

Location: Honolulu, HI

Pay rate - 21.21$/hr

Duration - 9+ months


Job Description:

  • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
  • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
  • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
  • Use multiple systems simultaneously to troubleshoot and resolve issues.
  • Generate client-facing operational reports.
  • Use of Client-specific web-based tools as it applies to the position.
  • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.


Job Requirements:

Job Title: Customer Relationship Specialist

Location: Honolulu, HI

Pay rate - 21.21$/hr

Duration - 9+ months



Job Description:

    • Work to ensure 100% customer satisfaction with all aspects of the XPS program.
    • Investigate, troubleshoot and resolve meter issues as needed such as device not communicating, invalid meter reads.
    • Work as liaison between customer, sales, billing, Asset Coordinators, and service/Help Desk to ensure smooth operation of all facets of the XPS program.
    • Use multiple systems simultaneously to troubleshoot and resolve issues.
    • Generate client-facing operational reports.
    • Use of Client-specific web-based tools as it applies to the position.
    • Take responsibility for customer satisfaction utilizing conflict resolution skills, problem-solving skills, professional communication skills, expectation setting and similar skills.
Posted
09/12/2021
Location
Honolulu, HI 96813, US