Technical Support Engineer

The primary function of the Technical Support Engineer is to provide technical support for the low voltage variable frequency drives (VFD) support team within the Technical Resource Center (TRC). This position assists customers with product selection, application assistance, programming and troubleshooting of ***'s VFD products. This position will assist customers through various channels including phone and email.

Essential Functions
• Provide post sale and presale technical support for VFD's
• Provide verbal and written technical support for internal and external customers
• Effectively communicate product value proposition and product line strategies
• Help the team meet KPI's (key performance indicators)
• Ability to perform assigned duties in a team atmosphere while also having the ability to work independently
• Ability to use internal software applications including MFgPro, C360 CRM, Access TRC call log, Enovia and Vista
• Participate in the development and/or maintenance of product support resources (i.e. self-service knowledge base, application notes, catalogs)
• Ability to work flexible hours to support emergency customer situations

Position Criteria:
The candidate must possess the following skills and knowledge to successfully perform in this function:

• Technical knowledge
• Self-management skills
• Communication skills
• Computer skills

Basic Required Qualifications for this position include:
• BS degree in engineering
• VFD experience
• Legally authorized to work in the United States without company sponsorship
• Ability to work flexible hours (8:00 AM - 6:00 PM ET; remote phone support required on a rotating basis nights and weekends)

Preferred Qualifications:
• Automation technical knowledge (PLC's, HMI's and communication protocols)
• Electrical or Mechanical Engineering degree

Nesco Resource and affiliates (Lehigh G.I.T Inc, and Callos Resource, LLC) is an equal employment opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or veteran status, or any other legally protected characteristics with respect to employment opportunities.
Company
Nesco Resource
Posted
09/12/2021
Type
Full time
Location
Arden, NC 28704, US