Clinical Application Specialist - IT Clinical Support


The Clinical Application Specialist serves as the organization's primary subject matter expert on the application that they support (i.e., Allscripts Touchworks). This position is responsible for designing, building, and maintaining software applications that the organization acquires and utilizes. They also need to perform troubleshooting, training, and optimization of existing applications. The Clinical Application Specialist provides basic support and training to Springfield Clinic providers, clinicians, and operations staff.

This position requires the ability to explain applications and its underlying technology to diverse end-users, develop structured training plans, and ensure they can use the application and its functionality effectively in accomplishing the user's workflows.

Job Relationships

Reports to the Clinical Application Support Manager

Principal Responsibilities

  • Participates in the design, build, implementation, and training fof new providers or practices for clinical applications, including EMR, Radiology Information Systems, Laboratory Information Systems, etc.
  • Evaluate operational and clinical processes and recommend and implement improvements.
  • Configure technology and applications to meet the requirements of the clinical departments utilizing clinical information systems, while maintaining and promoting enterprise standards.
  • Provide basic server, computer and application support for clinical information systems.
  • Participate in upgrade planning, testing, validating and implementing for clinical information systems.
  • Acts as an agent of change to help promote organizational adoption of clinical application related workflows to optimize patient safety and experience.
  • Develop, create, and conduct performance-based application training courses that meet the requirements of the end-user based on best practice recommendations.
  • Serve as the subject matter expert for the applications that they support.
  • Must have a proven ability to communicate effectively both in writing and verbally with management and peers on issues, risks, opportunities, and general progress towards business goals.
  • Ensures information systems policies, procedures, and technologies comply with applicable laws and regulations.
  • Conducts analysis of clinical and organizational needs. Identifies, designs, and evaluates clinical information systems and applications design that supports those identified requirements.
  • Ability to use appropriate skills in the areas of: project coordination, multi-tasking, prioritization of demands, group discussion, training, facilitation, decision-making, communication, and time management.
  • Provide basic technical support and training of clinical users before and during application activation events and or the adoption of a new workflow.
  • Support organizational QA activities by assisting other information technology teams with verification and validation of any new application build and modification.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.

Education/Experience

  • Bachelor's degree preferred.
  • A minimum of 1 year of experience supporting clinical applications within the healthcare sector.
  • Demonstrated experience in consulting and training and development; system implementation, and requirements gathering is beneficial.

Knowledge, Skills and Abilities

  • An established proficiency with the Microsoft Office suite of applications such as Word, PowerPoint, Excel, and Outlook.
  • Demonstrated professionalism, both in appearance and etiquette.
  • Conscientious with issues related to security and privacy.
  • Detail-oriented, a self-starter, and an outstanding team player who can execute tasks with quality and efficiency.
  • Must have excellent technical aptitude and the ability to learn new technologies rapidly in an actual use case scenario.

Working Environment

  • This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.
  • Team oriented environment utilizing collaboration with peers. 
  • Sitting and/or standing for long periods/computer work. 

PHI/Privacy Level

HIPAA1

Posted
09/12/2021
Location
Springfield, IL 62701, US