Customer Care Specialist - O&M


ReVision Energy's Service team is currently looking for an individual who is excited to be on the front lines of solar's rapid growth as a Customer Care Specialist. The ideal candidate will be located in or have plans to relocate to ME, NH, or MA .

ABOUT REVISION:

ReVision  Energy  was founded in 2003 by two solar geeks in a garage and has grown to over 250 employee-owners spread across our physical locations in Maine, New Hampshire, and Massachusetts. Our offerings of products have grown to include solar panels, battery backup systems, electric vehicle infrastructure, heat pumps, and water heating equipment.

As a 100% employee-owned company and a Certified B Corp, ReVision  Energy  is on a mission to lead our community in solving the environmental problems caused by fossil fuels while alleviating economic and social injustice.

ReVision  Energy  is an equal opportunity employer dedicated to creating an inclusive culture where employees from diverse backgrounds can thrive and support our mission. Our recruitment team looks at the whole picture;   personal, professiona l, and non-traditional experience , as well as community involvement .

The safety, health, and well-being of our co-owners and our communities is of primary importance. We have implemented additional measures to assure that those we work and share spaces with adhere to COVID and general safety best practices.


ABOUT THE POSITION:

The  Customer Care Specialist is responsible for receiving incoming service calls companywide. This includes customer communication via phone and email, creating Service Tickets in our customer database, troubleshooting, and delegating service issues to proper personnel when needed. The  Customer Care Specialist  will work closely with the Service Coordinator s  to complete outstanding service work and respond to customer's needs .

RESPONSIBILITIES (include but are not limited to):

  • Respond to service calls in a reasonable time frame via email and phone
  • Work remotely with customers to respond to their PV and Thermal service issues 
  • Diagnose and troubleshoot with customer to address their concerns
  • Create and update service call records in customer database

QUALIFICATIONS (required)

  • Highly organized & have ability to multi-task and set priorities
  • Detail oriented
  • Strong customer service skills
  • Strong competence with Computer including Excel, Word, e mail and web based applications
  • Must have valid driver's license and clean driving record
  • Excellent teamwork skills - ability to foster a positive team environment
  • Effectively coordinate and communicate with others (customers and  co workers )
  • Ability to succeed in a fast paced, community environment
  • Efficiency - able to produce significant output with minimal waste
  • Teamwork - reaches out to peers and cooperates with supervisors to establish collaborative working relationships
  • High Standards - expects personal performance to be nothing short of the best
  • Code of Conduct - you will be a guest at our customer's home and are expected to act accordingly, you will sign and live up to our Code of Conduct
  • Flexibility - adjusts quickly to changing priorities and conditions. Copes with change
  • Proactivity - acts without being told what to do. Brings new ideas to the process and procedures

ADDITIONAL QUALIFICATIONS (desired but not required)

  • Field  or service  experience
  • Competence i n renewable energy technology, specifically PV, Batteries, ASHP, SHW 
Accessibility: If you need an accommodation as part of the employment process please contact Human Resources at (see application details)
Equal Opportunity Employer, including disabled and veterans.

If you want to view the EEO is the Law poster, please choose your language: English - Spanish - Arabic - Chinese

If you want to view the EEO is the Law Supplement poster, please choose your language: English - Spanish - Chinese

If you want to view the Pay Transparency Policy Statement, please click the link: English View Company Information
Company
ReVision Energy
Posted
09/12/2021
Location
ME, US