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Network Engineer

Position Description:

This position is for a Telephony Engineer. This technical position will be part of a team providing engineering function for the Cisco Unified Call Manager (CUCM) platform and its associated components. CUCM is the telephony platform supporting Ford/Ford Credit call centers globally.

Duties include:

  • Lead/contribute to the design, integration, deployment, and maintenance of the technical infrastructure and services (all aspects of the technology lifecycle) in the CUCM space
  • Assess, design and document technical requirements supporting business needs; Develops implementation requirements for technical infrastructure and services
  • Configure/troubleshoot/build profiles, etc. in a Cisco CUCM solution
  • Work with Cisco TAC and help guide managing the CUCM environment
  • Troubleshoot, maintain, upgrade, and provide solutions to complex hardware/software problems; Escalation point for production support incidents and problems
  • Works on problems of diverse scope and complexity
  • Ensure that requirements for high availability are in place for the Cisco; Plans capacity needs; Manages design changes
  • Reviews or presents technology solutions to working teams, suppliers, and customers.
  • Keep up-to-date on relevant competitive solutions, products and services.

Job Requirements:
Skills Required:
  • Demonstrated ability design, deploy, and troubleshoot CUCM issues including: reading logs, pulling logs from server platform; ability to coordinate problem resolution efforts with multiple resources (Vendors, Customers, IT)
  • Firm understanding of CUCM call routing, device pools, codec configurations, dial-peers, and partition management
Skills Preferred:
  • Experience with networking and how the Cisco Unified Contact Center Enterprise (UCCE) and CUCM systems integrate on a corporate network.
  • Experience with vCenter, ESXi, VMs, Linux Devices
  • Demonstrates initiative, ability to work independently and with a strong sense of system ownership, ability to multi-task
  • Ability to communicate clearly, both verbally and in writing with sensitivity to the audience and content; Collaboration skills and attention to detail
Experience Required:
  • 7+ years of CUCM experience, installing and advanced configuration on Cisco CUCM platforms; technical knowledge of Cisco Unified Call Manager
  • Experience of certifying and introducing new infrastructure technologies, designing or implementing complex components and services, building, testing, and integrating infrastructure components or services, applying security and controls policies for infrastructure components
Experience Preferred:
  • Experience with administrating ESXi hosts, Virtual Machines, and Linux appliances
  • Knowledge of Cisco Unified Contact Center Enterprise integration with CUCM
  • Knowledge of Windows Server & Linux OS, Windows/Linux scripting
  • Knowledge of Verint call recording solution
  • Knowledge of Noble outbound dialers
  • Knowledge of Cisco ICM and CVP call script development
Education Required:
  • Bachelor's degree or equivalent experience required

Full time
Dearborn, MI 48120, US