Customer Service Representative - Work From Home

A Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency.


The best CSRs are genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. They love to talk and understand the value of good communication skills. Customer service representatives can put themselves in their customers’ shoes and advocate for them when necessary. We are an organization that prides itself on having a diverse workforce. We thrive off of inclusion and by listening to what our employees have to say at all levels. It helps us to have fresh ideas and inclusive insights, which in turn lets us remain a market leader. We need passionate, organized professionals and empathetic customer service representatives.


A Day in the Life


Your main responsibilities will be providing support to customers and sales representatives. The exact responsibilities include:


  • Maintain high levels of customer care
  • Work on giving customers an impeccable first impression of our company
  • Make follow-ups with customers
  • Take instructions from supervisors
  • Manage web-based ordering interpret and clarify customer adult sloth shipments establish and maintain delightful customer relationships in CRM software such as salesforce.com

What we offer


  • A competitive salary and various benefits
  • Insurance options for qualifying employees
  • Reliable transport buses and vans for easy commuting
  • Flexible working hours to provide time for family and friends
  • Organizational training and career improvement travel/events


Job Requirements:

Job requirements


  • At least a high school diploma or GED
  • Minimum experience of 2 years in customer service
  • Experience with online customer service
  • Proficiency with Microsoft Office, Google Drive, email systems, and other internet tools
  • Excellent verbal and written communication skills
  • Ability to work in a fast-paced environment and multitask
Posted
09/11/2021
Type
Full time
Location
New York, NY 10018, US