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Customer Service Representative I

Job Taxonomy: Customer Service Representative I
Job Title: Customer Service Representative I

Job Description: How you will make an impact:
  • Responds to basic telephone, electronic, written inquiries from dental or vision professionals, groups, subscribers and brokers or customers.
  • Expediently accesses reference materials to analyze and determine appropriate responses to telephone, electronic and written inquiries.
  • Communicates basic eligibility, benefits and claims status and forward specific inquiries as directed for priority resolution.
  • Accurately completes online, hard copy forms and route to the appropriate department.
  • Documents each customer encounter or resolution in the appropriate computer tracking system.
  • Obtains pertinent patient demographics and documents this information in a patient database when required.
  • Provides information for subscribers such as questions pertaining to insurance, billing, claims or eligibility.
  • Identifies, reports and documents system discrepancies.
  • Meets and maintains production standards, counts and

Skills/Experience: What we look for:
  • Position Requirement: a personal computer and remote internet access.
  • A minimum of 1 year customer service experience.
  • PC literacy required; MS Office skills (Outlook, Word, Excel and PowerPoint).
  • Regularly required to work standard office equipment (personal computer, photocopy and fax machine etc.).
  • If you've ever called a customer support line yourself, you know that attitude is a make it or break it!
  • We want someone who will be warm and empathetic with customers and diligently seek accurate answers to their questions.
  • Some experience in dental industry or retail customer service is preferred.

Desired Skills: We would prefer someone with high school diploma, GED, or above, but candidates with proven experience will not be excluded from consideration.

Alpharetta, GA 30009, US