Desktop Support Technician

Company Overview: At ADT, we’ve been in the business of helping save lives for more than 145 years. As the number one smart home security provider serving residential and business customers, our people are our most important asset. Headquartered in Boca Raton, FL and at more than 200 locations across North America, our employees help empower our customers to live more secure and confident lives. Join our team and help us protect what matters most. For more information, visit or follow us on Twitter, LinkedIn, Facebook and Instagram.

Position Summary:
The Desktop Support Technician supports applications, laptops/desktops, Patch Management, SCCM Client
Health and Help Desk escalations. This role is also responsible for providing excellent customer service while
maintaining the service levels and expectations of our customers.
Duties and Responsibilities:
- Maintain ticket queues and properly work and document tickets completed.
- Meet or exceed ticket SLA’s
- Repair and maintain desktops, laptops and other hardware in the environment
- Deploy client software to collections using SCCM while following licensing guidelines.
- Maintain patching compliance and health using SCCM
- Install, configure, and maintain technical systems to support business processing requirements.
- Troubleshoot software or hardware to ensure functional objectives and SLA’s of the business are met
- Assist with projects related to change controls that need hands on or onsite support.
- Ensure compliance with established standards, policies, and configuration guidelines.
- Schedules, installs, upgrades and maintains operating systems and software.
- Helps team to audit hardware and software to ensure compliance with established standards, policies,
procedures, and configuration guidelines.
- Become a subject matter expert for all business units to provide support.
- Be available for on call or emergency situations.
- Desktop and laptop refresh projects and asset management updates.
- Mac set up and support experience
- Basic IP phone trouble shooting and replacement
- Provide Tier2/Tier3 technical and/or functional support to businesses as needed
- Performs other duties as assigned
Full time
Boca Raton, FL 33481, US