Sorry, this job is no longer available.

(Loading More Opportunities)

Full-Time Customer Service Supervisor

Builds customer loyalty by reinforcing Kohl’s customer service philosophies and best practice. Directs workflow, orients and trains associates and demonstrates Kohl’s service approach.

ACCOUNTABILITIES

  • Executes workload and distributes tasks to support the customer experience

  • Serves as leader on duty to ensure a positive and compelling customer experience

  • Observes associate performance and provides feedback in partnership with Assistant Manager/Store Manager

  • Delivers the highest level of customer service supporting Kohl’s "Yes We Can" culture through effective problem solving

  • Trains associates to maximize performance and customer experience

  • Oversees daily functions of the Cash Office (i.e. register and cash balancing, change orders, authorizing voided transactions, supplies, over/short research)

  • Maintains organization of the registers and service desk areas

  • Supervises and assists in accurate and efficient processing of customers’ requests and transactions

QUALIFICATIONS

REQUIRED

  • Effective verbal and written communication skills

  • Basic math and reading skills, legible handwriting and attention to detail

  • Basic computer skills

  • Ability to work as part of a team and interact effectively with others

  • Ability to lift 50 pounds on an occasional to frequent basis
     

PREFERRED

  • Prior experience in sales, customer service or other work with the public

  • Prior experience working with a team

Company
KOHLS
Posted
09/11/2021
Type
Full time
Location
Angola, IN 46703, US