ServiceNow Admin


Kforce has a client that is seeking a ServiceNow Admin in Tempe, AZ. Key Tasks:
  • ServiceNow Admin will perform daily administration activities of the ServiceNow modules/platform, including performing approved configuration changes
  • Perform ServiceNow implementation tasks including but not limited to requirements gathering, solution design, configuration, testing, and integration
  • Work with business and technical teams to design and build workflows that manage, enhance, and/or improve internal processes
  • As a ServiceNow Admin, you will develop system integrations and process automation, fully utilizing the platform's workflow capabilities
  • Create reports and dashboards in the ServiceNow platform to meet internal customer and business needs
  • Function as the ServiceNow subject matter expert and offer recommendations and solutions, as needed, to meet collaboration and governance needs
  • Manage access controls for Service Now platform and its functional modules
  • ServiceNow Admins configure business rules, user interface (UI) policies and actions, client scripts, and access control lists (ACLs), including writing advanced scripting of each (including CMS/Service Portal)
  • Configure notifications, UI pages, UI macros, script includes, formatters, etc.
  • Document and maintain functional business requirements, process flows, and business use cases

Job Requirements:


  • 5+ years of working in an Agile/Scrum environment required
  • Experience as an IT Application or System administrator, with at least 2 years of experience specifically as a ServiceNow administrator
  • 2+ years of working with various ServiceNow modules such as Service Catalog, Knowledge, Asset Management, Change/Incident, CMDB, ITSM and CSM
  • Proven experience creating ServiceNow update sets, promoting and testing in multiple instances, and deploying into production
  • Must have a solid understanding of ITSM processes
  • Must have a solid understanding of mid-server administration and processes
  • Experience as a ServiceNow developer is highly desired
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

Tempe, AZ 85284, US