Service Managment

EchoStar Corporation (NASDAQ: SATS) is a premier global provider of satellite communication solutions. Headquartered in Englewood, Colo., and conducting business around the globe, EchoStar is a pioneer in communications technologies through its Hughes Network Systems and EchoStar Satellite Services business segments. For more information, visit echostar.com. Follow @EchoStar on Twitter.

Hughes has an exciting opportunity for a Service Manager. This position will be located at our headquarters in Germantown, MD.

Responsibilities:

  • Manage multiple releases/projects - work prioritization, planning, task delegation, and coordination across functional teams.
  • Detail driven with emphasis on accuracy, coupled with the ability to see the broader picture.
  • Lead releases through the ideation, technical development, and delivery of innovative products/features
  • Drive product/ feature development with Partners and Engineering.
  • Coordinating release deliveries from partners with the Launch team.
  • Work with Launch Management and other stakeholders for support of technical aspects of service delivery.
  • Communicate new/updated features /products to Stakeholders and cross functional organizations.
  • Provide product expertise and define/ write service requirements/description, track implementation activities, and develop processes, documentation and communications.
  • Ensure services were delivered correctly, to a high standard, cost effectively and on schedule while facilitating communications between all relevant internal and external stakeholders.
  • Responsible for the support of the services/products and act as the escalation path to help facilitate the resolution for those escalations.
  • Monitor compliance to SLA agreements.
  • Integrate usability studies, research and market analysis into product requirements to enhance user satisfaction.
  • Define and analyze metrics that inform the success of products.
  • Identify and initiate opportunities for new projects or focus areas.
  • Draw on your knowledge and experience to influence business decisions and contractual commitments.
  • Improve the customer experience - Solicit and synthesize customer feedback to identify areas of improvement.
  • Survey customer experience and determine ways to improve customer satisfaction and reduce cost.
  • Provide recommendations to improve performance and value to the customer.

Basic Requirements:

  • Bachelor’s degree Computer Science, Computer Engineering or related technical field
  • 3+ years of experience in Service Delivery/management, Software Product Management and/or Design
  • 3+ years of experience developing software as a service or service vision and strategy in Customer Experience, Customer Success, or related areas
  • 3+ years' experience in writing business or technical requirements for new capabilities and features
  • 3 + years of experience working collaboratively with partners and in-house teams

Preferred Qualifications:

  • Master's degree Computer Science, Computer Engineering or related technical field
  • Ability across multiple organizations and proven track record of being able to collaborate with both partners and in-house stakeholders.
  • Strong individual with experience with project management
  • Experience with Analytics, software development or statistical analysis a plus

Will be eligible for discretionary bonus, with funding based on company performance.

EchoStar is committed to offering a comprehensive and competitive benefits package. Our programs are designed to provide you with the ability to customize your benefits to best meet the needs of you and your family. Our philosophy for these programs is to support and encourage healthy living and wellness. Our benefits package covers it all–from healthcare savings plans to education assistance and more!

  • Financial:  401(k) retirement savings plan with company match; employee stock purchase plan; profit-sharing; company-paid life insurance, AD&D and disability

  • Work-Life Balance:  Paid Time Off (PTO), company-paid holidays, health and wellness events, exercise and sports facilities (locations may vary)

  • Employee Incentives:  Tuition reimbursement, employee referral program, year round employee events and community programs, discounts on Dish Network and HughesNet

  • Health:  Medical, Dental, Vision, Employee Assistance Program (EAP), Health Savings Account (HSA) with opportunities to earn employer contributions; Health Care, Dependent Care and Transportation Flexible Spending Accounts (FSA)

EchoStar and its Affiliated Companies are committed to hiring and retaining a diverse workforce. We are an Equal Opportunity/Affirmative Action employer and will consider all qualified applicants for employment without regard to race, color, religion, gender, pregnancy, sex, sexual orientation, gender identity, national origin, age, genetic information, protected veteran status, disability, or any other basis protected by local, state, or federal law.  U.S. Persons or those able to obtain and maintain U.S. government security clearances may be required for certain positions. EEO is the law.

Posted
09/11/2021
Type
Full time
Location
Germantown, MD 20875, US