Insurance Service Agent - NV, AZ, OK, NJ, CO

Attention Applicants: Please apply to all locations here.

We are hiring in the following locations!

  • Las Vegas, NV

  • Glendale, AZ

  • Tucson, AZ

  • Flagstaff, AZ

  • Colorado Springs, CO

  • Oklahoma City, OK

  • Stillwater, OK

  • Tulsa, OK

  • Lawton, OK

  • Mt. Laurel, NJ

Our Core Beliefs are the foundation of our culture. At CSAA Insurance Group, a AAA Insurer, we believe in Unwavering Integrity, Personal and Mutual Accountability, The Power of Inclusion, A Passion for Service Excellence, Thinking Big and Moving Fast, and Investing in Ourselves. Join us as an Insurance Service Agent and put these beliefs into play every single day!


Essential Responsibilities

  • As an upbeat self-starter collaborating with other agents, you will have an outstanding opportunity to build positive relationships while helping us achieve our goal by providing timely resolution through dedicated service every single day!

  • Provide dedicated support to our policyholders which includes, expounding on coverages, providing detailed policy reviews, providing insurance quotes for an existing insurance policy and processing underwriting transaction within standard authority levels

  • Work directly with policyholders via phone, web and chat to ensure that each experience with us is simple, positive and personal.


  • Paid training starts on Monday, September 27th and will last approximately 15 weeks.

  • Training includes instructor-led virtual classroom and on-the-job training.

Training Schedule

  • First 7 weeks: Monday through Friday, 7 a.m. to 4 p.m. Pacific Time Zone.
  • Week 8 and beyond: Assigned shift begins.  
  • Assigned shifts will likely include at least one weekend day and may include two weekend days. Shifts may extend up until 9 p.m. local time. Days off are not guaranteed to be consecutive days.

Work schedule

  • Our operational hours are 24 hours a day, 7 days a week. There is a need for flexibility to be scheduled a shift between 7 a.m. to 9 p.m. local time, however, you should be available to work 40 hours a week within operational hours. Your schedule will remain consistent. You will be scheduled at least 1 weekend day per week. Consecutive days off are not guaranteed.


  • Pay is based on location.
  • Shift differential and bilingual differential are applied for those who qualify.

What would make us excited about you

  • High School Diploma/GED required.

  • You can navigate through Windows-based and web browser applications and utilize the computer keyboard efficiently and accurately to input all important data.

  • 1 year or more of outstanding customer service experience.

  • 1 year or more in a Chat support role communicating with customers via Chat preferred.

  • High attention to detail to ensure accuracy of all information recorded.

  • Ability to obtain Property and Casualty or Personal Lines License within 6 months of hire. We will provide you with the study materials and cover the cost of the licensing exam.

  • Bilingual Spanish a plus!

Why join us

  • Make a difference.  We don’t just go to work. We’re a team of employees committed to AAA members, our communities and each other.

  • Lifestyle. We drive strategy through innovation. We do honorable work, and we live our core beliefs.

  • Recognition. We offer a total compensation package, performance bonus, 401(k) with a company match, and so much more!

Read more about what we offer and what it is like to be a part of our dynamic team at: Benefits (

Let’s work together

Submit your application to be considered. We communicate via email, so check your inbox and/or your spam folder to ensure you don’t miss important updates from us.

Headquartered in Walnut Creek, California, our community also works in Arizona, Colorado, Nevada, New Jersey and Oklahoma. Our differences, visible and invisible, make every individual at CSAA Insurance Group unique and valuable. We strive to foster a culture where all employees feel a sense of belonging and can leverage their differences to thrive. We believe in embracing our unique identities, experiences, and points of view to advance our company and reflect our communities and members.

If reasonable accommodation is needed to participate in the job application or interview process please contact

CSAA Insurance Group is an equal opportunity employer.

In compliance of Colorado’s Equal Pay for Equal Work Act (EPEWA) we are disclosing the compensation, or a range thereof, for roles that will be, or could be performed in Colorado. If performed in Colorado, this position has an hourly pay rate of $20.44/hour with an opportunity for a company-wide annual discretionary bonus, through our Annual Incentive Plan (AIP), of up to 5% of eligible pay.

Please note, hourly or salary compensation, or the range of hourly or salary compensation available for a position may vary by location. We reserve the right to amend these benefits at any time and actual compensation will be determined at time of offer.




Glendale, AZ 85308, US