Sorry, this job is no longer available.

(Loading More Opportunities)

Call Center Representative

Fully Remote

Description:

-Review correspondences and/or inquiries from the health plan members to determine needs and accelerate the process based on circumstances.

-Follow up with members who have been pre-screened as potentially eligible for the Medicare Savings Programs/Medicaid.

-Completes program applications for members and ensure that application packages are prepared for mailing to member on daily basis.

-Follow up with members to encourage them to return completed application, required verifications, and notices of actions from the state.

-Receive and review all incoming correspondence from the member, determine completeness of package, determine if additional information is needed, assemble package and submit to QA for final review.

-Completes applications and correct discrepancies.

- Meets quality standards by ensuring proper phone etiquette and adherence to scripts, engagement points, make accurate, descriptive system documentation and properly complete cases.

-Ensuring accurate and descriptive system documentation is made on all cases.

Skills:

customer service, collections, call center, healthcare, medical terminology, real estate, mortgage

Additional Skills & Qualifications:

- 1+ years call center experience - HS diploma or GED required - Strong communication skills - Computer literate - Microsoft Office proficiency - Bilingual is a plus

Experience Level:

Entry Level

Compensation is tied to the Colorado market for jobs

performed in Colorado. Other locations may be subject to variances based on locations-related factors.

We reserve the right to pay above or below the posted wage based on factors unrelated to sex, race, or any other protected classification.

Eligibility requirements apply to some benefits and may

depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. This temporary role may be eligible for the following:

  • Medical, dental & vision

  • 401(k)/Roth

  • Insurance (Basic/Supplemental Life & AD&D)

  • Short and long-term disability

  • Health & Dependent Care Spending Accounts (HSA & DCFSA)

  • Transportation benefits

  • Employee Assistance Program

  • Time Off/Leave (PTO, Vacation or Sick Leave)

About Aston Carter:

At Aston Carter, we’re dedicated to expanding career opportunities for the skilled professionals who power our business. Our success is driven by the talented, motivated people who join our team across a range of positions – from recruiting, sales and delivery to corporate roles. As part of our team, employees have the opportunity for long-term career success, where hard work is rewarded and the potential for growth is limitless.

Established in 1997, Aston Carter is a leading staffing and consulting firm, providing high-caliber talent and premium services to more than 7,000 companies across North America. Spanning four continents and more than 200 offices, we extend our clients’ capabilities by seeking solvers and delivering solutions to address today’s workforce challenges. For organizations looking for innovative solutions shaped by critical-thinking professionals, visit AstonCarter.com. Aston Carter is a company within Allegis Group, a global leader in talent solutions.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

If you would like to request a reasonable accommodation, such as the modification or adjustment of the job application process or interviewing process due to a disability, please call 888-237-6835 or email astoncarteraccommodation@astoncarter.com for other accommodation options. However, if you have questions about this position, please contact the Recruiter located at the bottom of the job posting. The Recruiter is the sole point of contact for questions about this position.

Company
Aston Carter
Posted
09/10/2021
Type
Contractor
Location
Greenville, TX, US