Custom Reports Engineer

Position:   Custom Reports Engineer

Location:   Continental U.S. or San Ramon, CA

Job Id:   REPAnyPS

# of Openings:   1

Custom Reports Engineer- Professional Services

Five9 is a leading provider of cloud software for the enterprise contact center market, bringing the power of the cloud to thousands of customers and facilitating more than three billion customer interactions annually. Since 2001, Five9 has led the cloud revolution in contact centers, helping organizations transition from legacy premise-based solutions to the cloud. Five9 provides businesses with cloud contact center software that is reliable, secure,  compliant  and scalable, which is designed to create exceptional customer experiences, increase agent productivity and deliver tangible business results.

The  Custom Reports Engineer  will be responsible for a full cycle development of custom reports and internal tools. This includes collaborating with Professional Services and Customer Support personnel to gather and refine requirements, design and development of custom reports scripts, testing the scripts, implementation to production and support. As a key contributor to the Custom Reports Team, we are looking for individuals that understand the value of teamwork, have a positive "can do" attitude and are motivated to help us delight our Customers and grow our business.

Location: Remote, US

Responsibilities :

  • Constant interaction with Customer Support and Professional Services departments in order to set operational specifications, formulate and analyze software requirements and troubleshooting
  • Support existing custom report scripts and internal tools, fix bugs, add features, etc.
  • Design and development of new custom reports scripts on Perl programming language.
  • Testing the scripts on different data and use cases to identify possible problems and fix them.
  • Contributing to development of custom reports libraries.

Requirements :

  • 3+ years in software development
  • Previous experience in telecommunication technologies in data analytics
  • Strong knowledge in Perl programming language
  • Strong knowledge in MySQL querying and query optimization.
  • Ability to communicate efficiently in English (written and verbal skills)
  • Must be able to manage multiple activities simultaneously and on your own while requiring little or no oversight


  • Knowledge in Java programming language and PostgreSQL DBMS is a plus
  • Must possess a strong working knowledge of PBX, Dialer, ACD, CTI, VoIP, IVR/VRU and Call Center practices - Experience with WFM solutions is preferred.

Salary Range
$124,000.00 - 174,000.00
per Year
Salary range estimated by
San Ramon, CA 94582, US