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Veterans Preferred - Manager, System Administration

Military Veterans are Encouraged to Apply.
Company Description

ServiceNow is making the world of work, work better for people. Our cloud-based platform and solutions deliver digital workflows that create great experiences and unlock productivity for employees and the enterprise. We're growing fast, innovating faster, and making an impact on our customers' and employees' lives in significant and important ways. With over 6,900 customers, we serve approximately 80% of the Fortune 500, and we're on the 2020 list of FORTUNE World's Most Admired Companies.®

We're looking for people who are ready to jump right in and help us build on our incredible momentum, our diverse, engaged workforce, and our purpose to make the world of work, work better.

Learn more on Life at Now blog and hear from our employees about their experiences working at ServiceNow.

Job Description

What you get to do in this role:

  • Lead and manage a team of Systems Administrators providing mentorship and guidance.
  • Act as an escalation point for any issues and form sustainable resolutions that meet the team's SLA's.
  • Manage team responsibilities regarding datacenter infrastructure and microservice clusters integrated with the ServiceNow Platform including Big Data, Machine Learning, Security Key Management, Image Processing, and Queueing Systems.
  • Refine our standard operating procedures and runbooks ; improve our tools and processes such as event monitoring and automation. Potentially even introduce new tools to improve team efficiency.
  • Collaborate with internal teams on recurring problems and create edge cases for implementation-based issues.
  • Document and maintain relief and resolution guides in knowledge articles and standard operating procedures .
  • Participate in a collaborative global management team running 24x7 Follow-the-Sun operations.


To be successful in this role you have:
  • People manag ement experience, and of a technical operations team such as System Administration, DevOps, or SRE.
  • Solid experience with Linux (RedHat and/or CentOS)
  • Experience administering fundamental internet services (DNS, Mail, Apache/Tomcat) with a good understanding of the LAMP stack.
  • Ideally some experience with service troubleshooting covering things likeweb front-end, systems, databases and networks.
  • Ideally you would have some f amiliarity with MySQL, Oracle, MariaDB or similar technologies
  • Experience managing projects across geographical regions.
  • Good communication skills and the ability to work in an open, collaborative and dynamic team environment.
  • It would be a great benefit if youhad an u nderstanding ofITIL v3 framework and how it applies to incident, problem and change .


Additional Information

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at +1 (408) 501-8550 , or [email protected] for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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San Diego, CA 92189, US