Customer Service Representative



Job Description - Customer Service Representative

Are you looking to take your customer service career to the next level? We are offering $17 plus a competitive benefits package and an excellent paid training program in two locations, Wyoming, MI and Zeeland, MI!



About InnoSource

InnoSource has been Putting Passion to Work for over 25 years. We care about our associates and our clients, and we aim to deliver for both. This means connecting each individual with the best long-term career fit based on unique skills and needs, and guiding you through the process along the way.



Key Responsibilities - Customer Service Representative

  • Provide outstanding service to and builds relationships with over 100 customers every day
  • Work individually and as a team to meet and exceed established goals, i.e. call handle time goals, availability goals, customer service performance goals, sales and quality goals
  • Be responsible for resolving customer complaints and disputes in a timely and professional manner.

**This client has a smoke free facility and requires a nicotine test prior to employment**



Job Requirements:


Required Skills and Knowledge - Customer Service Representative

  • Previous call center or banking experience preferred
  • Ability to demonstrate professional verbal communication skills, with clear pronunciation and usage of proper grammar
  • Ability to quickly resolve complex customer problems using various resources including computer systems, reference materials and multiple screens
  • Will be responsible for resolving customer complaints and disputes in a timely and professional manner
  • Ability to use a headset and to sit for long periods of time
  • Experience with Microsoft Office applications and the Internet


Education and Experience - Customer Service Representative

  • Minimum of 1 year of customer service experience required
  • High School Diploma or GED
  • This position is an on site position at our client


Benefits and Pay - Customer Service Representative

  • Pay rate starts at $17.00/hr.
  • Benefits included (Medical, Dental, Life Insurance)
  • Paid Training
  • M-F 8am-5pm in training
  • 8 hour shifts, 5 days a week (one weekend day required)
  • Work hours are within 7am-8:15pm 

This client has a smoke free facility and requires a nicotine test prior to employment



Deadline for Applying for Customer Service Representative

Apply before September 16th, 2021.

Equal Opportunity Employer - Age/Race/Color/Sex/Sexual Orientation/Gender Identity/Disability/Veteran

Company
InnoSource
Posted
09/01/2021
Type
Full time
Location
Grand Rapids, MI 49528, US