General Support Analyst III

Position Details:

Job Title: General Support Analyst III

Location: Chicago, Illinois - 60606

Duration: 6+ months(+extension)


  • Provide front-line primary technical support to end users on various technical issues and problems relating to hardware, software and peripherals.
  • They will also be responsible for responding to, documenting and resolving service tickets in a timely manner according to provided SLA
  • Perform root cause analysis, develop checklists for typical problems and recommend procedures and controls for problem prevention.
  • Ability to support multiple platforms including desktops, laptops, mobile devices and videoconferencing equipment.
  • Provide exceptional customer service in person, via phone and email as necessary.
  • Resolve help desk issues including troubleshooting hardware and software issues.
Chicago, IL 60606, US