Regional Operations Analyst\: Cincinnati

Regional Operations Analyst

Expect more than a job!

Our values are the heartbeat of our organization and we live, breath and play by them every day. Join our team as a Regional Operations Analyst and experience the satisfaction of being part of a unique culture. As a Percepta team member, you can expect  

  • Culture of Service - to be treated like you are the customer from day one 
  • Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication and acknowledges value in your contributions
  • Respect – a team that is accountable, dependable and gives you their full attention
  • Proactive – to surround yourself with solution-oriented people who strive to improve themselves, others and the organization
  • Career growth and lots of learning opportunities for aspiring minds
  • Diversity - be a part of our growing diverse and community-minded organization that is all about having fun
  • Competitive compensation - we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs include incentives and promote physical, mental, and financial wellness. 

Position Summary

The Regional Operations Specialist role is to support the Region team in meeting/exceeding objectives by managing tracking, reporting, and communication of Regional performance toward key business growth objectives and in key business programs, events, and metrics for both FCSD and Sales.  

Duties and Responsibilities

Sales Division

  • Monthly Dealer Metric report update (sales/service report created by RM) 
  • Generate month end sales reports and create monthly newsletter
  • Utilize Polk Insight monthly to create registration reports for Region, Zones, and Dealers for both retail and lease
  • Compile monthly FDAF deck, review with Regional Manager, send to advertising agency
  • Ford Commitment Program reporting communication to all team members twice/week
  • Assist with entering and follow-up on specialty/promotional unit tracking
  • Contact for reporting and/or researchable questions as requested by team when traveling  
  • Assist Sales Operations Manager with organizational meeting preparation

Service Division

  • ESP contest and metric tracking, cascading to team, including Market Source and ESP Area Manager
  • Weekly FCSD metric communication including BTB, QL, RO volume and parts sales ranks
  • Customer Viewpoint / Training detail report compiled and disbursed weekly
  • Assist in managing FCSD regional variable contest and customer satisfaction contest funds
  • Regional contest tracking (Trump the Slump, Parts sales growth initiatives) and lead for payout issues/questions
  • Contact for reporting and/or researchable questions as requested by team when traveling  
  • Assist Parts & Service Operations Manager with organizational meeting preparation

Market Representation

  • Maintain Dealer files/security
  • File Dealer records and other key documents in Market Representation files

Other Regional Support

  • Marketing Units:  Track usage, secure keys, ordering (coordinate with Market Area if needed)
  • Assist with logistics, catering, announcements, attendance tracking for dealer meetings conducted by the Regional team
    • Ready for Retail:  February
    • Auto Show Sales Rally:  March
    • Quick Lane Training:  April/May
    • Warranty Workshop:  June – July
    • Dealer Council Return:  September - October
    • Technician Recruiting Fair:  October
    • Multi-Point Madness:  October
    • Grass Roots/Other:  TBD
  • Manage office supply usage and re-ordering
  • Lead contact with building (office space) management for any office issues, questions
  • Coordinate/update zone distribution lists and manage Twin Cities CDS ID for Regional Manager and/or urgent Dealer communications

Education

  • High School Diploma
  • Business or Marketing related associates degree or equivalent work experience a plus

Experience

  • 2-3 years office administration experience
  • Experience analyzing and interpreting sales reports an asset

Skills

  • Strong computer skills in MS Office:  Word, Excel, Access, PowerPoint, and MS Outlook
  • Strong problem solving and decision making skills
  • Proven experience multi-tasking in a fast paced environment
  • Responsible, accountable and able to work independently and as part of a team
  • Strong customer service skills and relationship building skills
  • Strong Team building skills, to work well within a close team environment – self-sufficient, resourceful and works well with minimal supervision
  • Strong verbal and written communication skills
  • Strong multi-tasking skills and ability to plan and prioritize responsibilities
  • Ability to demonstrate a high degree of professionalism
  • Strong attention to detail and analytical aptitude
  • Ability to display a high degree of discretion in dealing with confidential documents and information

Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer.

Company
Percepta
Posted
09/01/2021
Type
Full time
Location
Dearborn, MI 48120, US