Telecommunications Engineer



Overview

Kaman Distribution Group is looking for a Telecommunications Engineer to join our team in Bloomfield, CT. In this role, you will be responsible for the maintenance and operation of the company’s telecommunication equipment and networks. You will also serve as the subject matter expert in managing voice, video, text and fax over different modes of communication, have experience with Avaya voice systems, and fully understand VoIP network operations and Avaya Unified Communications solutions. 



Essential Duties and Responsibilities

  • Test and maintain voice and data telecommunications network circuits and equipment
  • Support Avaya communications products including software configuration, performance engineering and optimization
  • Manage and resolve customer issues reported through the company’s service ticket system to meet SLA and KPI initiatives
  • Verify service by testing circuits and equipment and identify, correct, or escalate problems
  • Maintain network by troubleshooting and repairing outages, testing network back-up procedures
  • Provide support for telecommunications infrastructure, including Avaya analog, digital and VoIP/SIP phones
  • Plan, schedule and play an active role in the telephone equipment installations, adds, moves and changes
  • Maintain and improve voice quality standards through identification and resolution of discovered issues
  • Analyze carrier phone bills to validate accuracy


Qualifications

Education and Experience:

  • Bachelor’s degree in computer science, electrical/electronic engineering, information technology, or equivalent experience
  • 5+ years of related IT/telecommunications experience
  • Desired certifications
    • Avaya Certified Support Specialist
    • Avaya Certified Implementation Specialist
    • Avaya CM/Unified Communications products


Benefits and Company Overview

Our comprehensive compensation package and benefit program includes: 

  • Your choice of medical insurance providers and plans, Dental insurance, and Flexible spending accounts
  • Company matching 401(k) with a great vesting schedule
  • Company paid Life (family) & STD insurances, Vacation, Holiday & Sick time
  • 100% tax-free tuition reimbursement 

Kaman Distribution Group is comprised of three business units: Kaman Automation, Kaman Fluid Power, and Kaman Industrial Technologies. We offer more than four million items including bearings, mechanical power transmission, electrical and automation, material handling, motion control, fluid power and MRO supplies to customers in virtually every industry. Additionally, we provide engineering, design, and support for automation, electrical, linear, hydraulic and pneumatic systems as well as belting and rubber fabrication, customized mechanical services, hose assemblies, repair, fluid analysis, and motor management. Offering products and solutions from more than 220 locations, our people are the foundation of our success. We recognize that our ability to sustain our competitive advantage rests among our talent. #KDG #KFP #KIT #KAI

Posted
09/01/2021
Type
Full time
Location
Bloomfield, CT 06002, US