Mobile Client Representative

Are you ready for an exciting new, fast paced work opportunity?

Fremont Bank offers a very attractive employment package that includes:

  • Up to $5000 Tuition Reimbursement for continued education
  • 10 Paid Bank Holidays
  • Paid Vacation
  • Paid Sick Time
  • An ESOP (Employee Stock Ownership Plan)
  • 401K Plan with an employer match

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2021 and for the past eleven consecutive years, Fremont Bank has an immediate opening for a Mobile Client Service Representative in Hayward, CA.

Position Overview

The primary responsibility of the Mobile Client Service Representative (MCSR) is to provide service between the Bank and its clients’ place of business. The MCSR also performs courier services, business development, and customer service related duties. Additional responsibilities include, but are not limited to , continuously supporting the clients’ business banking needs through a variety of efforts including handling inquiries, requests, and transactions, and act as a mobile, multi-tasking sales and service representative for the Bank.

The MCSR is responsible for picking up all required materials in the morning for their daily route; they are to carry all necessary forms and supplies with them on their assigned routes. At the end of the day, the MCSR is required to make sure their vehicle is clean, all mail has been sorted and placed in the proper locations, and all end of day paperwork has been completed.

All proof work must be deposited in the dumb waiter, all imaging needs to go up to the Imaging Department. Payments must also be delivered to Admin Teller and Lockbox, so that all deadlines and materials can be processed in a smooth and efficient manner.

A typical day might include:

Driving a route with 40 different stops and interacting directly with Branch associates and with banking clients. Or, receiving and delivering all incoming items through our SCLogic Tracking System in a fast and accurate manner. You may end up sorting and prioritizing delivery of mail and packages for 1 of 2 daily building delivery runs; collecting and accurately processing all outgoing postal mail from every department. The MCSR also supports both the Procurement and Facilities Departments as needed.



Job Requirements:

Role and Responsibilities

●  Delivers documents and supplies to designated business account clients and key clients.

●  Accepts and delivers deposits to appropriate destination(s).

●  Assists clients with inquiries by routing questions to appropriate bank personnel, or by providing answers directly.

●  Follows an established, logical timeline and delivery route schedule.

●  Handles Mail Services: correctly directing all interoffice mail, processing all externally received items between the bank headquarters, both operations buildings, and all of the bank’s retail branches.  This position also involves processing a high volume of mail through different machines on a daily basis.  After an introductory period, you must be able to prioritize each of these tasks on a daily basis.

●  Other duties and responsibilities, including Mail operations, as assigned. 

Minimum Qualifications

●  High school diploma/GED

●  Valid California driver’s license and clean DMV record required – must be able to be insured by Fremont Bank provider

●  Previous courier experience preferred

●  Strong interpersonal and communication skills

●  Knowledge of banking products

●  Previous customer service and sales experience

●  Ability to organize and manage their time effectively

●  Knowledge of PC Computers – Windows, MS Word, and Excel

●  Able to lift up to 100 lbs. - this is a physically active position requiring the ability to:  load and unload different mail processing machines, bending and reaching for materials near machinery and walking for multiples periods of time. On a regular basis, this position includes moving some heavy items – paper boxes (up to 50 lbs. each), supplies, staged shipments and on rare occasions, electronics (up to 100 lbs.)

Job Location: Hayward, CA

Ready to join the fun!! Apply NOW…Click link below

https://fremontbank.csod.com/ux/ats/careersite/7/home/requisition/2681?c=fremontbank

Company
Fremont Bank
Posted
09/01/2021
Type
Full time
Salary Range
$56,000.00 - 103,000.00
per Year
Salary range estimated by
Location
Hayward, CA 94545, US