IT Support Technician / Helpdesk

Concero Resources is actively seeking an Information Technology Support Technician to join our client's expanding operations in Indianapolis.

Corporate IT Support / Helpdesk Summary

Responsible for assisting with the installation, configuration, and troubleshooting of hardware and software as well as assisting users with technical situations within the corporate network.

Job Requirements:

IT Technician Responsibilities Include:

  • Provide on-site and/or remote telephonic support to the Indianapolis corporate operations team.
  • Analyze nature of reported technical issues while demonstrating expert level problem solving and troubleshooting techniques.
  • Follow structured procedures for logging and documenting all situations and resolutions within Service Portal.
  • Independently manage complex technical and end-user support issues simultaneously.
  • Installing, imaging, and maintaining Windows 10 operating systems, Microsoft Office, VMware, various business applications, desktop hardware, laptops, and peripheral devices within a diverse corporate setting.

Skills & Experience Include:

  • 3 years of experience supporting Windows environments, network software and hardware, and technical troubleshooting skills within a structured business setting.
  • Professional written, verbal, and interpersonal communication skills coupled with a passion for delivering effective customer service.
  • Bachelors Degree in Information Technology, applicable IT Certifications (i.e. Microsoft, CompTIA A+, etc.) or equivalent experience is a plus - But not required.

Additional Details:

  • Start Date: Immediate
  • Engagement Type: Contract-to-Hire
  • Compensation: $30.00 per hour
  • Benefits: Not offered during contract period, but available immediately if converted to direct employment
  • Shift: Monday - Friday / Traditional Business Hours
  • COVID Policy: Health and safety best practices are being utilized.

Interested Candidates are Encouraged to Apply for Immediate Consideration!

Full time
Indianapolis, IN 46278, US