Patient Access Specialist (Peoria, Pekin & Morton)

The Patient Access Specialist (Peoria Market) is responsible for facilitating patient access services by managing incoming calls, assisting clinic customers at first point of contact, and streamlining clinic-wide communications. Also responsible for the daily work schedule for a group of physicians/staff by answering the phones, obtaining records, verifying patient information, scheduling appointments, entering charges and collecting payments.

Job Relationships

Reports to the Operations Manager

Principal Responsibilities

  • Answer all incoming calls, identify the need of the caller and take messages as required.
  • Check patients in, verify patient information and update information/register new patients as needed.
  • Collect co-pay and/or payment at time of service as required.
  • Schedule appointments for the provider according to provider group procedures, maintaining a high level of accuracy.
  • Identify provider schedule capacity and analyze the availability for patient demand in order to maximize provider efficiency and schedule utilization.
  • Collaborate with onsite department physicians and clinical staff to align scheduling effort and assist patients at first point of contact.
  • Request future charts, add ons, stat, etc. Pull charts in office if required.
  • Compile office charts for appointments one day in advance.
  • Document patient requests to the office nurse through EHR.
  • Work Televox reports specifically for assigned provider / provider group.
  • Work office bump list / wait list / normal letters / overdue orders for assigned provider / provider group.
  • Work the Access Center Task list for assigned provider / provider group.
  • Maintain knowledge or experience in billing and insurance principles / practices.
  • Route emergency calls to the office nurse/TeleNurse in accordance to the emergency procedure.
  • Adhere to patient service standards.
  • Maintain a positive attitude and professional behavior in associations with patients and employees.
  • Responsible for continuing education and adhering to appropriate workflow processes.
  • Report any workflow problems/complaints to the Manager.
  • Comply with the Springfield Clinic incident reporting policy and procedures.
  • Adhere to all OSHA and Springfield Clinic training & accomplishments as required per policy.
  • Provide excellent customer service and adhere to Springfield Clinic's Code of Conduct and Ethics Standards.
  • Perform other job duties as assigned.


  • High School graduate or GED required.
  • A minimum of one (1) year of medical office and/or phone experience preferred.

Knowledge, Skills and Abilities

  • Proficient and accurate typing skills required.
  • Knowledge of medical terminology is preferred.
  • Deductive reasoning.
  • Ability to work under pressure with accuracy.
  • Excellent attendance in previous work environment.
  • Demonstrates intermediate computer skills and knowledge of computer software programs.
  • Effective verbal, written and interpersonal communication skills.
Working Environment
  • Office type environment requiring extended periods of sitting.
PHI/Privacy Level
Salary Range
$23,000.00 - 33,000.00
per Year
Salary range estimated by
Springfield, IL 62701, US