Restaurant Manager - Ole Red Gatlinburg

Overview
This role will work in close partnership with the Assistant General Manager (AGM) and the General Manager (GM) on the development, implementation and execution of the business strategies -- to include service and sales strategies, operational budget, restaurants/bars and banquets/catering.


Description
  • Oversee staff and operations of the front-of-house restaurant. Restaurant managers could be assigned to manage any of the various operational groups (i.e., servers and hosts, bartenders and barbacks, catering and event sales).
  • Ensure consistent positive guest experiences through continuous interaction and feedback requests
  • Respond to negative feedback by taking all appropriate actions to diffuse the situation and turn it into a positive one
  • Actively participle in the attraction, selection and development of front line and management staff
  • Develop direct reports by communicating performance expectations and delivering timely feedback
  • Seek opportunities to enhance revenue and produce new possibilities in all areas of operations
  • Provide leadership and support for Ole Red by creating the appropriate culture and character of the venue through his/her own personal and professional conduct
  • Partner with the AGM and GM to prepare annual budgets, as well as P&L oversight/management
  • Participate in the development of long and short-term plans for revenue growth and cost control measures
  • Ensure systems are in place for all inventories/controls
  • Provide support for all entertainment programming for the main floor
  • Meet and exceed all financial budgeted expectations for Ole Red
  • Ensure compliance with corporate standards to maintain a working environment that is free of discrimination and harassment
  • Maintain a positive attitude while remaining objective in all circumstances
  • Communicate and uphold all corporate standards, guidelines, policies and procedures
  • Partner with the AGM and GM on physical facility to ensure proper maintenance and repair
  • Maintain composure to assuage potential volatile situations in a positive, effective manner
  • Maintain personal integrity by abiding by and supporting the values and principals of the company
  • Support high level of community involvement and partnership via personal and/or team presence and participation at designated events/functions
  • Perform other duties as assigned



Requirements

Education

  • High school diploma or equivalent required; College degree is preferred
  • Bachelor's degree in hotel/restaurant management is desired; a combination of practical experience and education will be considered as an alternative

Experience

  • Minimum three years of progressive restaurant management experience required
  • Aloha Point of Sale, Compeat and Hot Schedules experience a plus

Knowledge, Skills and Abilities

  • Proficient in the following dimensions of restaurant functions: food planning and preparation, purchasing, sanitation, security, company policies and procedures, personnel management, recordkeeping, and preparation of reports desired
  • Proficient knowledge and experience with Microsoft Office (Outlook, Word, Excel)
  • Outstanding leadership, communication, and training skills
  • Ability to establish clear direction, set goals, monitor progress and measure results
  • Passion for the hospitality business and compassion for people
  • Capable of creating fun in a fast-paced and stressful environment
  • Ability to communicates assertively in a non-aggressive, candid manner

Licenses / Certifications

  • State of Tennessee Alcoholic Beverage Commission server permit
  • Servesafe certification
  • Must have valid CPR certification or attain certification within 90 days of start date
  • Valid driver's license required
Posted
08/28/2021
Salary Range
$30,000.00 - 46,000.00
per Year
Salary range estimated by
Location
Gatlinburg, TN 37738, US