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Response Coordinator

JOIN OUR GROWING TEAM OF CUSTOMER SERVICE PROFESSIONALS!

Permanent, full-time, second shift position: 2:30pm - 11:00pm EST, 40 hours per week with alternating weekends. R3 Continuum helps people throughout the US and Canada to cope, recover and find their natural resiliency when there is a disruptive event in the workplace. If you are looking for something meaningful, our crisis call center will train you to help others in need.

Position Summary

The Response Coordinator (RC) provides initial screening of calls received at the Response Center and assigns mental health consultants from our Network as appropriate. This individual will be responsible for acting as a liaison between the customer's representative and the assigned consultant, assisting in the coordination of on-site, in-office, or telephonic response.

R3 Continuum offers insurance, PTO, paid holidays, 401(k) program, Volunteer Time Off, and Paid Parental Leave.

Compensation: $16.00 to start, and a raise to $17.50 after 90 days. Receive a $500 hiring bonus after 90 days! (In addition, we pay a $2.00 stipend for evening hours.)



Experience

  • 1-2 years of customer service experience, preferred
  • Experience in a behavioral health or medical field, preferred

Education

  • Associate's or Bachelor's degree preferred but not required

Skills & Knowledge

  • Professional, courteous and helpful demeanor
  • Excellent communication skills, both verbal and written
  • Ability to stay calm under sometimes stressful situations
  • Advanced computer skills, including Word, Outlook, and Excel, and ability to learn new software programs
  • Strong collaborative skills and a willingness to help team members
  • Flexibility to work some evenings, weekends, holidays and occasional overtime

A successful completion of background and reference checks is a requirement for hire. No phone calls, please.

We eagerly embrace the diversity of our employees, consultants, and the people we serve. Our differences don't divide us but teach us.

WINNER OF THE 2018, 2019, & 2020 BEST AND BRIGHTEST COMPANIES TO WORK FOR IN THE NATION

WINNER OF THE 2020 BEST PLACES TO WORK AWARD, MINNEAPOLIS/ST. PAUL BUSINESS JOURNAL





PI140759446

Posted
07/22/2021
Location
Minneapolis, MN 55439-2415, US