On Call Supervisor

Gibson Care Corporation


Our Mission

To be The World's trusted source of

Non-Medical companionship and care for the elderly


Our Values

To honor God in all we do

To treat each other with dignity and respect

To encourage growth in ourselves and others

To build value in our service to others


Gibson Care, Inc. d/b/a Home Instead


On Call Supervisor


The On Call Supervisor is expected to perform a variety of on-call duties.  The On Call Supervisor is expected to work closely with the Service Coordination department in order to provide the highest quality service to clients. 

Primary Responsibilities:  

  • Reflect the core values of Gibson Care Inc (d.b.a. an independently owned and operated Home Instead franchise). 

  • Prior to start of on call shift, review schedule with designated Service Coordinator and become aware of any potential trouble spots that might arise.  

  • Supervising and scheduling all aspects of on call. Providing coverage for 1-2 weekends per month as well as 2 weeknights. Must fill in as needed to meet the company's objectives in Service Coordination and On Call.  

  • Obtain resources needed for on call responsibilities such as laptop, tablet and/or phone along with any paper resources deemed necessary.   

  • Answering each incoming call in a friendly, professional, and knowledgeable manner and respond quickly to their needs.   

  • Fill all Client shifts following designated office scheduling processes.   

  • Communicate changes in Client Shifts to the Client(s) and CAREGiver(s) within two hours of the schedule change by ClearCare text/email, family portal, and telephone.   

  • Contact backup person when questions arise about clients or CAREGivers that require input 

  • Fill in on assignments that come open until a replacement CAREGiver is found  

  • Communicate client and CAREGiver concerns or problems with owner or designated key player.   

  • Monitor and log both client and CAREGiver activity and follow up on CAREGiver assignments and client service in the operating system.   

  • Field new client & CAREGiver inquiries over the phone in a knowledgeable manner and schedule care consultations 

  • Create a log of the activities of your shift and communicate that to the designate key player(s).  

  • Return resources to the office following your shift.   

  • Demonstrate open and effective communication with owner, colleagues and CAREGivers 

  • Ensure Home Instead Senior Care standards are met and upheld 

  • Weekly One-on-One Meetings using Performance Culture and Reporting out to the Service Manager.  

Secondary Responsibilities:   

  • Participate in quarterly CAREGiver meetings 

  • Perform care consultations as required 

  • Perform any and all other functions deemed necessary 

Supervisory Responsibilities:  

  • This position will be responsible for overseeing all functions performed by the On-Call, Lead CAREGivers for introduction scheduling and On Call scheduling, and Service Coordinator staff on call.  


Education/Experience Requirements: 

  • High school graduation or the equivalent  

  • One year of related business experience or an equivalent combination of education and work experience may be considered 

  • Must possess a valid driver's license 

Knowledge, Skills and Abilities:  

  • Must have an understanding of and uphold the policies and procedures established by Gibson Care Inc (d.b.a. an independently owned and operated Home Instead Senior Care franchise)  

  • Must demonstrate excellent oral and written communication skills and the ability to listen effectively  

  • Must have the ability to work independently, maintain confidentiality of information and meet deadlines  

  • Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills 

  • Must demonstrate discretion, integrity and fair-mindedness consistent with company standards, practices, policies and procedures 

  • Must have the ability to organize and prioritize daily, monthly and yearly work  

  • Must be able to establish good working relationships with management, colleagues, franchise owners and their staff 

  • Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone 

  • Must present a professional appearance and demeanor 

  • Must be able to operate office equipment 

  • Must be able to operate HISC technology 

  • Must be patient and congenial on the telephone   

  • Must have computer skills and be proficient in Word and Excel 

  • Must be able to work evenings or weekends as required 

  • must be able to perform duties in a professional office setting 

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
Troutman, NC 28166, US