Recruitment and Engagement Coordinator

Objective: The Training & Recruitment Coordinator is responsible for recruiting, screening, hiring, and onboarding a staff of Caregivers, as well as executing and organizing all training programs in order to provide the highest quality of service to clients. This position will require wearing multiple hats in the office, and must have the ability to adapt to a fast changing environment.

Primary Responsibilities:

· Schedule and conduct CAREGiver orientation and training, Alzheimer's training, and additional training as needed

- Request any needed documentation for applicant, employee file compliance with state ad federal laws.

- Confirm and conduct bi-weekly new hire orientation classes in office.

· Develop and implement new recruitment strategies online and within the community

· Schedule and conduct applicant interviews in an efficient and professional manner

· Conduct reference checks, criminal background checks, motor vehicle checks, and drug screens on all CAREGivers in accordance with Home Instead Standards

· Evaluate and update all orientation and training materials as needed

· Enter and maintain accurate client and CAREGiver records in the operating system

· Answer each incoming call in a friendly, professional and knowledgeable manner

· Ensure company standards are met and upheld

· Demonstrate open and effective communication in a fast-paced office environment

Education/Experience Requirements:

· Associates degree in business or similar field.

· Two years of related business experience or an equivalent combination of education and work experience may be considered

· Must possess a valid driver's license

Knowledge, Skills and Abilities:

· Must have an understanding of and uphold company policies and procedures

· Must demonstrate excellent oral and written communication skills and the ability to listen effectively

· Must have the ability to work independently, maintain confidentiality of information and meet deadlines

· Must demonstrate effective interpersonal skills as well as sound judgment and good decision-making skills

· Must demonstrate discretion, integrity and fair-mindedness consistent with office standards, practices, policies and procedures

· Must demonstrate knowledge of the senior care industry

· Must have the ability to organize and prioritize daily, monthly, quarterly and yearly work

· Must be able to establish good working relationships with the franchise owner, office colleagues, caregivers and the community

· Must have the ability to sit at a desk and listen effectively for long periods of time on the telephone

· Must present a professional appearance and demeanor

· Must be patient and congenial on the telephone

· Must have computer skills and be proficient in Excel and Word

· Must have the availability to work evenings or weekends as required

· Must have the ability to operate office equipment

· Must have the ability to perform duties in a professional office setting

· Must have the ability to work as a part of a team

· Must demonstrate excellent organizational skills

Each Home Instead franchise is independently owned and operated.

Home Instead
Full time
Chicago, IL 60645, US