Manager, Asset Protection

Macy’s is proudly America’s Department Store. There’s a reason we’ve been around for 160 years. Customers come to us for fashion, value and celebration. Macy’s is also known for giving back to our communities. Now is an exciting time to join Macy’s. The face of retail is changing, and change requires innovation.

Our industry-leading Asset Protection team uses the latest technology and analytics tools to reduce shortages and protect Macy’s bottom line. Develop your skills with opportunities to specialize in areas such as Investigations, Organized Retail Crime, and Asset Protection Training. Join a team of colleagues who are committed to excellence and leadership development.

Job Overview:
Ensure the safety and security of Supply Chain Associates and assets of the company through Management of the Asset Protection Function/Team. Perform other duties as assigned.

Essential Functions:

  • Provide support and back up for the Director, SDC/FBO Asset Protection
  • Oversee all aspects of the Asset Protection operation in support of the company profit and service goals
  • Protect and monitor company assets, alarms, property, employees, and visitors through the enforcement of company and security policies
  • Hire, train and supervise the Asset Protection staff
  • Communicate with Facility management and Supply Chain Asset Protection on shortage and security issues. Recommend solutions as needed
  • Ability to maximize partnerships with stores serviced to have a positive impact on Inventory accuracy, shortage results and sales.
  • Identify causes of shortage within the building to include the investigation of possible internal and/or external dishonest activity
  • Secure and monitor the movement of trailers in and out of the facility
  • Responsible for the management of Asset Protection operations including but not limited to staff communications, staff balancing and work assignments, work scheduling and processing, throughput levels, and processing standards.
  • Assist in the development and management of departmental budgets.
  • Responsible for ensuring that departments meet or exceed performance requirements in the areas of safety, shortage, cost control, quality, processing standards, flexibility, reliability, customer service and execution to plan.
  • Reviews analysis of activities, costs, operations and forecast data to determine department progress toward stated goals and objectives.
  • Manage and develop direct reports toward individual growth and performance excellence.
  • Ensure consistent, thorough timely communication to subordinates, peers and senior management
  • Regular, dependable attendance & punctuality
  • Any other responsibilities management deems essential.

Qualifications and Competencies:

  • Minimum of 2 years Loss Prevention and Management experience
  • Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers.
  • Resourceful and able to adapt quickly to changing priorities
  • Resourceful self-starter, works well independently as well as part of a team, and able to adapt quickly to changing priorities
  • Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays

Physical Requirements:

  • Position requires prolonged periods of standing/walking around store or department
  • May involve reaching, crouching, kneeling, stooping, climbing ladders, depth perception and color vision
  • Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment.
  • Frequently lift/move up to 50lbs  

This job description is not all-inclusive, and Macy’s Inc. reserves the right to amend this job description at any time.  Macy’s Inc. is an Equal Opportunity Employer and is committed to a diverse and inclusive work environment.  Candidates for positions in San Francisco ONLY can review their rights and the Company’s obligations under SFPC Art. 49 here.  Candidates for positions in Los Angeles ONLY can review their rights and the Company’s obligations under LA MC Ch. XVIII Art. 9 here.  Candidates for positions in Philadelphia ONLY can review their rights and the Company’s obligations under PC Ch. 9-3500 here.



Tukwila, WA, US